C Workshop Ltd Reviews Summary

Customer Service

Pros:

• "Service is excellent, efficient and friendly, right through from the sales team to the driver of the delivery van."
• "The actual customer service was far better than I have received from previous companies."
• "Everyone who works there from the office staff to the drivers are friendly and professional."
• "Delivery was really fast, communication excellent both by email and phone."
• "Very helpful staff who really go the extra mile to make sure you are happy."
• "The customer service is exceptional & lead times are swift."
• "Extremely friendly staff, providing top class service!!"

Cons:

• "Amir very quickly changed his tune and blamed it on me."
• "Over priced, inaccurate and will throw away half sheets if you don’t tell them that you want the off cuts!!!"
• "Sadly the doors were not packaged well on delivery, with many scratched and needing to be replaced - however they immediately fixed this by replacing them quickly with no trouble."
• "Courier guys did not pick up my order on time. We were getting very desperate as we had booked our joiner."
• "Then charge for replacing what you have already paid for."

Product Quality

Pros:

• "Top notch accuracy and are always very accommodating when resolving any mistakes by myself."
• "I have been most satisfied with the consistent accuracy of their cutting."
• "The cutting and edging done just brilliantly."
• "Quality of materials and cut boards and band edging is just amazing."
• "Their boards are always millimetre perfect and edged perfectly."
• "All cuts razor sharp and accurate."
• "The quality of the boards I ordered was superb, with no issues with damage or faulty edging."

Cons:

• "The spreadsheet to upload an external cut list is a bit buggy if you select oak veneered mdf, not sure about other materials."
• "We've used this company on many different occasions and most of the jobs have had issues."
• "Edging issues and boards not square, when mentioned to them they said they have a 1mm tolerance per board."
• "There were a few hiccups with thin strips cuts but they sorted it."

Website & Ordering System

Pros:

• "Easy to use web site and ordering."
• "The website is really easy to use and to create a cutting list, get instant quote and place an order."
• "Their intelligent and reliable online ordering system makes quoting procedure easier."
• "The website tool to order is really clever and useful to figure out the accurate budget."
• "Their updated website shows how your panels will be cut from the sheets and how much room is left, so you can make most efficient use of them."
• "The website functionality is excellent, with the ability to pull a quote together instantly."
• "Web site easy to use."

Cons:

• "In my opinion, some of the large offcuts cannot be selected by the customer and this setting could be further refined in the system."
• "I also ordered an extra 2x3m board by mistake after a mix up on the ordering website."