iHandi - Borehamwood Reviews Summary

Battery Replacement Service

Pros:

• "They replaced my battery straight away and offered a 3-month warranty, which was reassuring."
• "After replacing the battery, the phone's diagnostics still said the battery was weak, but the store was cooperative in addressing my concerns."

Cons:

• "Shortly after replacing the battery, the phone's diagnostics indicated the battery was weak, raising doubts about the quality of the replacement."
• "Even after a month's use, the diagnostics still showed a weak battery, which was concerning."

Customer Service Experience

Pros:

• "The staff at iHandi were incredibly professional, knowledgeable, and friendly."
• "Excellent customer service, with staff going above and beyond to help customers."
• "Ahmad was super friendly and very helpful, replacing my daughter’s screen in less than half an hour."

Cons:

• "The way my son was treated was poor, raising concerns about how they deal with younger customers."
• "Found the owner to be very rude and the service to be of poor quality."
• "The customer service received today was so poor that I wish I could give no star for it."

Repair Quality and Efficiency

Pros:

• "They fixed my laptop screen perfectly and very quickly, highly recommended."
• "Had my phone screen and back replaced cheaper than other shops and perfectly working."
• "Incredibly efficient service, they fixed my MacBook within a day."

Cons:

• "The screen replacement on my Samsung was of poor quality, leading to a lack of focus and dust inside the cameras."
• "After a battery replacement, my phone had further issues with Apple Pay and the LCD."
• "They used cheap non-original parts for repairs and were dishonest about it."

Pricing and Transparency

Pros:

• "Got my iPad fixed at a very good price, much cheaper than expected."
• "The pricing for repairs is very reasonable and competitive."
• "Offered a fair price for a tricky repair that other shops wouldn't undertake."

Cons:

• "They overcharged for a simple case protector and were not transparent about discounts."
• "The screen replacement wasn’t like the original one at all and the maximum resolution was lower."
• "Charged a high price for a repair, and the issue reappeared shortly after."