Nelken Jewellers Reviews Summary

Customer Service

Pros:

• "He always goes above and beyond for his customers."
• "Nothing is too much trouble, and the work is impeccable."
• "Customer service is second to none."
• "The service i received in store from Owner and Staff was very pleasant and would highly recommend not to mention will certainly be back in the very near future."
• "Always a good, friendly and helpful service from this wonderful watch and jewellery shop on Borehamwood High Street."
• "Always a pleasure to visit Nelken Jewellers. Beautifully presented premises and always the highest level of customer service."
• "I always receive a very polite personal service in Nelken Jewellers."

Cons:

• "He tries to tell me that my gold is silver and kicked me out of the store."
• "Avoid at all cost! I will never buy in this store again."
• "Rude! Not the lady, she's lovely, pleasant and very professional! Mr Nelken however, was very arrogant."
• "Appalling customer service. Rude, belligerent and arrogant owner."
• "I went there a while ago and both an older female staff and Nelken were rude."
• "I was verbally attacked for daring to enquire why the job was taking so long and for asking for MY item back with a refund."
• "Spent a lot of money and time here never again. Took my bracket back for a second time as it kept coming undone."

Quality of Work

Pros:

• "So happy with Nelken Jewellers for all jewellery repair and restoration works - knowledgeable and helpful advice, quality workmanship, great results, all delivered at a good price."
• "The omega geneve has been my dream watch for years... it gleams as well as a years warranty."
• "Had many pieces repaired, adjusted and commissioned. Always to an excellent standard."
• "The repairs are carried out with great care and knowledge. The results are always first rate."
• "He renewed the rubies and polished all the diamonds to a standard only a true craftsmen could achieve!"
• "Really delighted with the restoration work done on my Incabloc wristwatch."
• "What a great jeweller. He completely remodeled a very old diamond ring and made it look like it was a new one."

Cons:

• "I have to say I have used them twice and both times for repairs of my watch they screwed up blamed me charged me over £200."

Professionalism and Expertise

Pros:

• "Mr Nelken and his staff are very experienced and very trustworthy - and you'll be well treated."
• "Mr. Nelken is a pleasure to deal with. He did some valuations of jewellery for my grandmother."
• "The standard of specially made pieces is excellent, I always look forward to my visits."
• "Mr Nelken knows his craft! A true Master of his profession, he has delivered yet again, surpassing all expectations!"
• "The knowledge of the staff is next to none."
• "Mr Nelken is a man of integrity."
• "Edwin has always been extremely helpful and professional."

Cons:

• "Everyone making fake review. In the last week. Had fantastic reviews."
• "Not to mention that the gentleman is also a thief."

Value and Pricing

Pros:

• "Absolutely top service provided and a very competitive price for the battery replacement."
• "Good value for money and really excellent service."
• "You won’t get ripped off here. Prices are good and fair."
• "All this came at a very reasonable price, with a smile and such a friendly and honest approach."
• "The jewellery is of the highest quality and very fairly priced."

Cons:

• "One star as we did get what we purchased but we have lost confidence and respect in Mr.Nelken especially as the purchase was made way in advance for a special occasion."