Address: 1-10 Wellington Cres, New Malden, KT3 3NE, United Kingdom
Phone: +447930308101
Rating: 3.3
based on 92 reviews.
Customer Service
Pros:
"FAVOURITE car showroom! So lovely and helpful, could never get my cars from anywhere else."
"Carry on the good job!!! And hope you will continue to carry on the service in the days to come!!!"
"Thank you so much for the effort!!!"
"The staff was very professional and helpful."
"Got our new van from a very helpful salesman who gave us a great price."
"Short of paying for my petrol, Ahmed covered all costs of repairs and was never once short with me."
"Ahmed and his colleagues are really friendly and straightforward people to deal with."
Cons:
"These people are liars. Sold me a car with an engine problem, refused to allow me to have an independent garage look at the problem before they 'fixed it'."
"No customer service and tried to intimidate me, by asking me to lower my voice when I started asking for my money back."
"They ignored our letters and threats of court."
"Owner/s is/are very rude and they don't want to hear you out."
"They were aggressive, forceful and bullies."
"They speak little to no English and refused to tell me if or when the car is being repaired and have no service."
"Disgusting service was told to shut up by the manager car wasn't as described."
Car Quality
Pros:
"Ended up driving away very happy, with a nice Fiat Punto. will definitely come back if I need a new one and would recommend if you’re in need of a nice running, cheap running car!"
"I bought a van and to be honest is a lovely service and lovely van very good van."
"The car is clean, immaculate condition and working excellent."
"The car is indeed awesome and never allows me to think that it is a second hand car."
"The car was as described and was in such superior condition throughout."
"Bought a lovely car (Seat Leon FR) from them and couldn't be happier. Drives perfectly."
"Superb service. Bought a used Honda Jazz few weeks ago. Very friendly no pressure salesman and happy with the car as well so far."
Cons:
"Scammers. I was sold a car which was faulty and the owner scammed me by saying that they would fix the car under a 2-week warranty period but then faked the repair."
"cars that are unsafe and unchecked"
"Sold my daughter a car that was dangerously un-roadworthy."
"So many hidden problems with the car which i bought from them."
"They use a fake MOT to pass part exchange vehicles and showed no care for the car or customer."
"Within the first week the car broke down . We took it to a local garage who advised the gearbox was faulty."
"Sold me a car with severe steering problems."
Integrity and Honesty
Pros:
"I can honestly say they are an HONEST company and will always do there best to ensure satisfaction for the customers."
"I therefore managed to arrange everything before hand, so if I was happy with the car on the day, I could drive it away with me."
"They signed a document saying they would give me a full refund on the car if a Honda service says it's an actual fault."
"For those that want to get an overview quickly, if you want a garage that: truly believes the customer is always right, goes out of its way to support the purchase and owns any issues afterwards."
"Honest and knowledgeable guys, they have a lot of stock coming and going so good cars and deals to be had."
"Great service and the professionals are quite cordial."
"Good car dealership, all the bad reviews are from a different car dealership I believe or different merchants that sell within said motors because I haven’t had any problem with these people."
Cons:
"NEVER buy a car from these people. They are scammers who try and flip broken cars with fake warranties."
"DO NOT TRUST THEM, There are scammers and perverts."
"They are greedy, dangerous liars they don't like women either!"
"They are full on crooked car dealers, they lie about the condition of the cars, and they will keep deposits if you decide not to take the car!"
"This company knows they are selling dodgy cars."
"DO NOT TRUST THIS DEALER!!!!"
"They do not service the cars, they lie, and they rip you off!"
Financial Aspects
Pros:
"More than reasonable prices too, always recommend to friends."
"Never thought that I would be so lucky to have found a Honda Jazz at such low price!!"
"Reasonable prices and very good quality."
"You get what you pay for, these lads were incredible assisted me all around and helped me choose the ideal van for what I needed it for."
"Very good service, showed us a variety of good cars within my price range."
"Recently bought a Ford Transit from these chaps, had to drive all the way from Doncaster all the way to new Malden to view the vans they had. Very helpful generous; will definitely recommend this car dealership to anyone looking for used vans at good prices."
"Overall a good experience and definitely recommend them."
Cons:
"If you want to buy a vehicle from these guys, use a credit card, it makes it easier to get your money back."
"The engine replacement was the price of the car. So the car has had to be written off."
"They took car to be 'repaired' and after a week got it back, drove for 3 days and same problem. Then said the bill was £2500!"
"An update on the car wreck we was tricked into buying failed its MOT last month (September 2023) and had to be scrapped because it was beyond repair!!"
"What a joke, cost me £2k for all the repairs that where need and no help from this group of scammers."
"They charge to fix things that were clearly broken but not advised to us when it purchased!!!"
"Once they have your money, they will not abide by the legal requirements of motor consumer rights or warranties."