R J's Hair and Nail Salon Reviews Summary

Staff Professionalism

Pros:

• "Natalie is always excellent and professional, friendly and polite!"
• "She was extremely professional and very kind."
• "Every time I have my hair done I feel so privileged that I’ve found her as my hairdresser."
• "Definitely recommend Claudia for all your hair needs!"
• "Staff at RJ's are always friendly and communicative."
• "Jo-Anne always takes excellent care of me."
• "Natalie had offered me a coffee and had made sure that she executed the cut as precisely as possible."

Cons:

• "Would not recommend and highly disappointed with the apathy presented by the woman who i had the consultation with."
• "What a terrible experience! When she scratched my finger for the first time, I comforted myself that it was just an accident, and blood spilled from my finger."
• "The lady who did my nails seemed in an awful mood, barely acknowledged my arrival at all."
• "Our hairdresser came across as extremely unprofessional, stopping every 10minutes either to talk to us or others around the salon."
• "She didn't do a single thing I asked."
• "They made zero conversation throughout and we received no thanks for our custom upon payment or leaving."
• "Very disappointed with my experience here a few weeks ago! Poor customer service skills, the hairdresser seemed very distracted."

Salon Experience

Pros:

• "The salon is clean, bright and airy and has a lovely modern boutique feel about it."
• "Great salon, with staff who make you feel like a good friend."
• "The salon is clean and pleasant, very friendly environment as well everyone who works there."
• "Very reassuring to see all COVID-19 measures in place."
• "The whole salon was buzzing but at the same time had a relaxed/community feel, and I loved the little individual bottles of water."
• "Lovely welcoming atmosphere."
• "This is the go to place in Brighton for a reliable, high-quality, service."

Cons:

• "None of us were even offered a drink."
• "Awful place. Poor service, quality shocking and stylists rude and obnoxious."
• "Overpriced services that do not last at all."
• "Inconsistent with what is being said in terms of applying hair extensions and have unreasonable and unrealistic conditions your hair should be in!"

Value for Money

Pros:

• "1.5 hours for extensions and nail art and cost £57, very good value for money and time."
• "Definitely coming back, it was worth every penny x"
• "I will definitely be coming back because you're super affordable too."
• "Gave very stylist cuts to children & just what we wanted for a snip of the price charged at other salons."

Cons:

• "Whilst Debbie is amazing and I have always had fantastic service, I am very disappointed to pay £119 cancellation fee."
• "I was charged 10 extra pounds for the random product that was used on my hair that didn't do anything and that I had asked not to use."
• "Shellac removal advertised as £10 however was charged £12.50, that is a 25% increase."
• "Our cuts came to £44 EACH!! (£88 together!) Actual extortion!"
• "And to top it off my gel nails have chipped within 24 hours."