Monster Inflatables Bouncy Castle and Soft Play Hire Reviews Summary

Customer Service

Pros:

• "The team were easy to communicate with, showed up promptly and set up with ease."
• "Great communication, lots of castles to choose from and most importantly it was clean!"
• "Amazing set up for my daughter's 3rd birthday party. I've never done a party before so I was really nervous things wouldn't turn up or go to plan, but this company are really good at communicating with you right from the booking."
• "Excellent service from start to finish. Easy and friendly booking, delivery, set-up and collection."
• "Fantastic experience. Really responsive in advance of the event and then great delivery and take down. Quick and efficient."

Cons:

• "This company need to rethink customer service. Understandably the weather caused a cancellation of a bouncy castle, but they failed to come and do a wind test they told us they would do."
• "DO NOT USE THIS COMPANY. UNDER ANY CIRCUMSTANCES. I knew the weather conditions ahead of my daughters birthday. But they left it until AFTER delivery time to say they won’t be bringing it!"
• "Absolutely ridiculous paid deposit for my girls birthday and they never showed up and refused to give back deposit fake company with fake reviews all reviews are from friends and family members."

Product Quality

Pros:

• "I was amazed at the quality and cleanliness of the product you really do get value for money with monster inflatables."
• "Both castles were clean, sturdy, and brightly colored, adding a lively ambiance to our event."
• "The bouncy castle and soft play hire were the real stars of the show, though. Both were in excellent condition, clean, and clearly well-maintained."
• "Very clean and well maintained products. Staff are friendly, quick to respond and very helpful."
• "The disco assault course was a big hit, everything from booking and delivery to pick up went smoothly! The kids (and adults) loved it."

Cons:

• "Great communication, lots of castles to choose from, but we had a nightmare with other companies delivering dirty bouncy castles before."

Delivery and Setup

Pros:

• "The two guys arrived on time and were really friendly and quick to put it up."
• "The delivery and set-up teams were punctual, professional, and highly competent."
• "Highly recommend, reliable, efficient very organised and communication was great - it was perfect for the function."
• "The guys were quick and efficient at putting up the castles in the locations we asked."
• "We’ve used this company a few times now and the guys are always great to deal with."

Cons:

• "They were going to be late due to a puncture and refunded me 35% of what I paid for the castle."
• "Absolutely ridiculous paid deposit for my girls birthday and they never showed up and refused to give back deposit."

Value for Money

Pros:

• "Super friendly, not overpriced and good quality."
• "Well worth the money. Was delivered and collected again all on time too."
• "My daughter had a summer party and we hired a bouncy castle. We only had it for the day but we were impressed how long we had it for."
• "Good price, bouncy castle was brilliant, no problem changing it 3 times when I couldn't make up my mind on what I wanted."
• "We hired Monster bouncy castle and it was best decision. Children enjoyed playing there and quality of castle was really. Good communication, arrived early and collected on time."

Cons:

• "DO NOT USE THIS COMPANY. UNDER ANY CIRCUMSTANCES. THEY’VE TAKEN MY MONEY WON'T REFUND ME UNTIL NEXT WEEK WHICH IS NO GOOD WHEN MY DAUGHTERS PARTY IS TODAY!!!!"