Address: 79-87 Goldsworth Rd, Woking, GU21 6LJ, United Kingdom
Phone: +441483767979
Rating: 4.5
based on 216 reviews.
Customer Service
Pros:
"Each and every member of staff I met were kind and polite."
"Extremely grateful to the team at Kwik Fit for their kindness."
"Absolutely amazing service!!! Nothing was too much trouble for the guys and they explained everything that needed doing."
"Wow what excellent service I received today from Lawrence and his colleagues in Woking. I needed a tyre changed urgently and they fitted me in within hours."
"Very happy with the polite, courteous and helpful staff."
"The staff were very polite and professional."
"The guys were all so pleasant, professional. Such a busy time and they fitted me in and made me feel so taken care of."
Cons:
"Worst service I've ever had done, don't waste your time going here, just a bunch of immature babies."
"The jobsworth in the office was rude and smuggly told me that because I was late they couldn't do it."
"It was 30 mins before they car was even brought round to the MOT bay (the only MOT tester arrived 30 mins late)."
"Whilst I was there they were shouting at women going past with their children, imagine how they must feel. Absolute lowlifes."
"Been here a few times before and it's been ok but now a bunch of idiots work there especially the manager."
"I was waiting all morning for a phone to ring in vein."
"The gentleman in the office was quite rude."
Efficiency
Pros:
"They checked it without me having to make a booking, and realised the issue was a broken valve. They fixed the issue immediately."
"The next morning I brought the wheel and the guys even offered to take it out of my van and brought it back in 10 minutes with the new tyre fitted and balanced, all ready to go."
"Needed to check a tyre. Called in in the afternoon, got invited any time. Upon arrival was immediately serviced and had tyre replaced in less than 15 mins."
"Picked up a puncture on my through Woking just thought I'd stop by to see if could get repaired Mike and simon for me in straight away and I was back on the road within half an hour."
"Managed to get the vehicle to Quik Fit fearing the worst and expecting to have to wait ages... I was in my way within 20mins."
"Had a screw in my camper van tyre and he sorted the problem within 20minutes of arrival."
"The team were amazing and managed to fix it for free due to my partner working for the NHS."
Cons:
"I came to get my tire balanced, bloke manager said that the 4 need to be done gave me 40 min did it in an hour and 30min."
"It took 1 hour as estimated to MOT my leased car. but then I had to wait an EXTRA 20 minutes for the chap to get an authorisation code."
"Very unprofessional asked them to check the air pressure in the rear tyres whilst having two new tyres fitted on the front couldn’t even get that right won’t be returning."
"What's the point of booking an appointment 10 days in advance only to be told on arrival that they didn't have time to 'fit me in'."
"I went in to get my wheels tested and lazer lined and they messed up my stirring to the point where the car was pulling to the left."
"Don’t use for wheel alignment! The staff seem like they are forced to come to work."
"They call me at 3pm and said they've got the wrong parts!"
Honesty
Pros:
"Very honest guys there!! They could have fooled me into buying a new tyre as I was certain it was ruined."
"Credit to the brand this team."
"The advice is honest. The price was reasonable."
"They put in a lot more work, fixed more than agreed and charged half as much as elsewhere."
"Total cost - ZERO. Yes - tire fixed for free."
"I visited another garage who quoted me £115 for a new tyre... I had it fixed for £25."
"Total honestly, competence and customer service."
Cons:
"I then spoke to my work colleague who got his MOT at the same place and had to pay the same amount for the exact same reasons they charged me for!"
"They wanted to charge me £425 for a complete exhaust system as they said it was completely rusted through."
"Only just realised I was a mug and paid £65 a couple of months back for a small toe adjustment on a front wheel."
"So Kwik Fit Woking you either have an ignorant member of staff or a branch policy of ripping people off by insisting on charging for unnecessary work."
"Had to come to these idiots for a quick job, not only was the job completed to a terrible standard, these idiots lost my locking wheel nut key."
"I am very unhappy as my car was fitted with wrong tyres."
"AVOID ALL COSTS if you don’t want to be ripped off."
Professionalism
Pros:
"Great job. I was served by Lawrence who was incredibly helpful and very friendly."
"Staff were very friendly and helpful, and got me the best deal that I could of got."
"Had really great service from them today, despite their being very busy when I arrived."
"Forthcoming and communicative staff."
"Simon, Korban and the team are brilliant well deserved 5 stars."
"The team obviously knew what they was talking about."
"Dan and his professional team are very pleasant, honest, capable with high safety culture."
Cons:
"A catalogue of disasters. When visiting this garage you can expect the members of staff collectively to wonder around between the office and outside rolling cigarettes and chatting amongst themselves."
"Whilst I was there they were shouting at women going past with their children, imagine how they must feel. Absolute lowlifes."
"Been here a few times before and it's been ok but now a bunch of idiots work there especially the manager."
"Poor Customer Service. Employee was rude, arrogant and didn't explain anything properly."
"Very poor management and customer service."
"When i asked the manager what i should do as the MOT for my car was due in two days I was told 'I DON`T KNOW'."
"Well done you lost a fair bit of money off me today and no doubt will lose a lot more because of incompetent staff."