Address: Poole Rd, Woking, GU21 6DY, United Kingdom
Phone: +441483760640
Rating: 4.1
based on 104 reviews.
Customer Service
Pros:
"Brilliant, efficient and friendly staff."
"Such a helpful and friendly team."
"The staff were welcoming, professional and I would definitely recommend this garage to anyone else."
"The staff was friendly, helpful and approachable from the beginning."
"Martin was superb, his customer service skills always leaves an positive stamp on the day."
"Friendly staff explained all that needed doing never felt pressured into anything. will certainly use them again this is my fourth visit would recommend."
"Received amazing service from Halfords Woking autocentre this week following my car service at main dealership."
Cons:
"Disgusting customer services, disgusting service full stop."
"Poor service! From when I entered - staff arguing about who should come to the counter to serve me."
"The person at the desk was very rude and failed to even acknowledge us when we came in."
"Staff lack the basic listening skills, are argumentative and have no etiquettes (no apologies despite their errors - twice!)."
"Customer service is poor. The 2 guys at the front desk could not be asked to help or come up with a better solution."
"The customer service that I received was degrading and very patronising."
"Very unhelpful and not polite as well."
Quality of Work
Pros:
"I have had my MOT checked there for years and have always felt safe and happy with all that has been carried out."
"I took my car to get the rear tyres changed in early November this year. Mark and Damien were friendly, helpful and honest - the job was done quickly and without any hitches."
"I would like to thank Ryan for seeing me on such short notice. My exhaust almost came off and Ryan did me a favour by look at it and removing the hanging part to make sure that i will get home safely without endangering at motorist for free!"
"Someone drove into my car and broke my side mirror on Friday night. I was desperate to get it fixed on Saturday morning. I took my car to the garage and the guys were so helpful and managed to fix it by 3pm."
"Had my brake fluid changed and while doing it they noticed I was missing a wheel nut, so they ordered and fitted one for me on the day with no charge."
"I’ve used Halfords quite a few times for brakes and MOTs.. always friendly staff and had no problem with the workmanship.. has 2 tyres changed this time. Reasonable price and no issues 👍"
"Had a MOT done. Booking it was really easy online. Had a text reminder the day before."
Cons:
"Mum needed a headlight bulb replaced urgently... when she did I couldn't believe they were reassuring her of the quality of the job when sitting there (loosely) was an indicator bulb."
"Booked car in advance for a headlamp adjustment and free suspension, brake and steering check... 4 hours later I get a phone call that they were unable to complete any work."
"Really disappointed at amateurs running the place, don’t think they are experienced or know anything about cars."
"Went today to mot test.Failed because the exhaust has a major leak.The problem is my rear exhaust box has now a perfectly round shape hole in the middle of it that wasn't there before dropping my car to the centre."
"They wrongly failed my car's MOT test... I was about to spend a lot of money on repairs so wanted to get a 2nd opinion and checked in a different garage and turns out my car PASSED MOT test."
"Awful, My Car went in for a standard service, they advised a CAM belt change and quoted me £300... when i collected my car i had 2 warning lights on the dash that were not there before the cam belt change."
"A year ago they changed the rear shock absorbers and the front stabiliser links which costed £415 a year later and only 5000 miles done and I need to change them again."
Professionalism
Pros:
"Its amazing how people describe their issues only when they needs are not satisfied!!! I am actually very happy with my service."
"I booked a £10 MOT (offer) at Woking Halfords Auto centre. All very professional, knowledgeable and friendly. Very impressive indeed. I will be back...."
"Well organised, efficient and friendly."
"After reading a couple of poor reviews I was a little sceptical about using this autocentre. However the service was first class."
"Great and professional team. Mitch served me today who is a very friendly and knowledgeable guys and had valuable advices on the way forward to resolve the issue with my Merc."
"Very impressed, smart, friendly and knowledgeable. Will go again :)"
"I generally use the Woking Branch for MOT and on my experience I find the staff helpful and friendly, I feel despite failing my MOT the expertise is reassuring."
Cons:
"Please refrain from using this garage!! The manager Daniel is the most unprofessional person I have met."
"The manager Daniel is the most unprofessional person I have met."
"One of the worst experience so far with any car services garage... No professional behavior whatsoever!!"
"Facts – took my 08 reg car to Halfords Auto Centre in Woking for full service and Mot. Was working ok when I dropped it off. Failed on emissions / misfiring, engine management light on – they stated that it needed new spark plugs and coil – cost £217."
"Terrible service it took them a full 50 minutes to call me up to tell me they couldn’t open the bonnet so they could not carry out the test."
"Dreadful. Unhelpful As soon as what I was asking was apparently deemed trivial and low profit, it was 'sorry, booked up for at least 2 weeks with services'."
"Booked an available appointment for an MOT via Halfords online booking system for Bank Holiday Monday at their Woking branch only to go along and find that they were closed!"
Reliability
Pros:
"I have been using Halfords Autocentre in Woking for years now and I wouldn't go anywhere else."
"The guys went extra mile and help me with sorting out mot same day."
"Booked and paid for 2 tyres online and had them fitted at time I had booked."
"Excellent Experience with easy monthly payments to spread the cost if the work is out of budget."
"Always use Halfords Autocentre Woking for my MOTs and services. Really easy to book online, staff are polite and really helpful and the centre is nice and clean. Great service."
"This is one of two garages I would be happy to go back to out of my entire 48 years of driving."
"Easy to book MOT online with good availability. The garage started my MOT as soon as I arrived with my car despite being early for the appointment."
Cons:
"Worst place I have ever been!! They tried to rob trying to charge me 5tines what the repair cost me in one of the local garages."
"Rip off merchants - charge a cheap MOT to get you in then fail it. I took the car to another garage and the MOT passed and said nothing wrong. Won't be using them again."
"Very disappointing service. We took our car here to have our tyres changed, they lost our locking wheel nut key."
"I was told that my rear tyres were at 3mm depth and did not need replacement... I have since gone to another garage and they have confirmed that I only have 1.7mm left on the tyre."
"WASTED MONEY! Steer clear! They failed me on MOT and I did all the repairs. Only to find out after by other reputable companies that the amount of repairs they asked for weren’t even needed."
"If 0 stars was an option I would have given 0 stars. Turned up for work that had been booked... They didn't have anyone available to do the work."
"Booked and paid in advance for wheel alignment... to be told they couldn’t do it as the machine was broken."