Nando's Selly Oak Reviews Summary

Waiting Time

Pros:

• "They are very quick with the seating and order and are always happy to help with any request I have."
• "The service was very quick, waiter very hospital, food 10 outta 10."
• "The food came out really quickly but we did visit early on in the afternoon."

Cons:

• "Really busy even on a Tuesday evening at 6, had to wait 15 minutes to be seated."
• "I have to wait over 15 mins (past my collection time) and have had to ask for a second or third time for my order."
• "We waited a bit for the starters to come but the intervals between starters and mains is ok as the wait for the mains was not that long."

Customer Service

Pros:

• "Staff are friendly and helpful. Decors in the restaurant we’re nice."
• "Spectacular Service!!! Tom is the man! Best waiter ever!!"
• "Just want to give her a huge thanks to Shauna who went far and beyond with her wonderful customer service."

Cons:

• "Very poor service. We ordered a meal for four for delivery, only it arrived with several items short."
• "Service is not really present because the order happens online."
• "Ordered online via Deliveroo. The staff really need to check the quality and portion size before it leaves."

Food Quality

Pros:

• "Food is great here, just as any other of the dozen Nandos I've been too."
• "I have never had an issue with the food, it always comes quick, is hot and tastes great."
• "Lovely staff was very busy today and forgot to give us our glasses for our drinks went to speak to a member of staff and she sorted it out quickly and efficiently! Even though was very busy food was 11/10 piping hot!"

Cons:

• "The food at this Nandos is going downhill quite a lot. Today I ordered my usual, however, the chicken is undercooked (lukewarm not even hot, skin is not crispy at all)."
• "I ordered 1 plate 5 chicken wings and 1 plate 3 chicken wings and 1 sweet potato wedges and paid nearly £19. Presentation is 0."
• "THIS REVIEW IS FOR BUTERFLY BURGER ONLY! I have just had the burger, and I have to say it was the worst burger I've ever had anywhere on the planet!!!!!"

Order Accuracy

Pros:

• "Had another amazing experience here once again! Shout out to Holly who took our order and made sure we didn’t miss a thing!"

Cons:

• "Unhappy and not surprised. I’ve ordered a takeaway/click and collect from here multiple times, my latest disappointment occurred on 07/02/22. Ordered takeaway, specifically asked for plain chicken burgers for the children and received 2x fully loaded chicken burgers."
• "Went there a few weeks back and was served dried chicken ending up leaving without eating but the manager did give us a voucher back for the whole meal."
• "I ordered lemon and herb chicken and they initially served me medium. I asked for it to be replaced, I waited for over 20 minutes for the replacement."

Online Ordering System

Pros:

• "This was my second time going to a Nando's restaurant, my first one for this location, the staff were lovely, polite and friendly. I ordered via the App, which actually made it much easier for my group."
• "Ordering via the QR code was straightforward."

Cons:

• "The online ordering system did not seem to work, and the queue was long and slow up to the till to place our order."
• "Had to use the QR code to order, which of course my phone was blocking so many visits from the waitress to check on progress occurred before I managed to actually order."
• "Have to order on a qr code but the WiFi is rubbish, picked what we wanted then waiting to pay for it and pay details wouldn't load."