"Went out with the whole family –that's 9 adults, 3 kids, and 4 babies – and we were all well looked after."
"The staff were dead friendly and couldn't do enough for us."
"I came with my family and was easy to park also."
"We were driving pass Lozells area and wanted to have a quick bite to eat. We saw Rio’s and decided to go there. We were very lucky we were served by the owner of Rio Arshad."
Cons:
No significant cons related to family and group friendliness mentioned in the reviews.
Food Quality
Pros:
"But the food, that was the best part. Even with our massive order, it was ready in just 15 minutes, and it tasted amazing."
"I've been a regular at Rios for quite some time now, and I simply can't get enough of their wings platter."
"Rio's offers an incredible culinary experience with their amazing food."
"The food was amazing and very delicious. Definitely will come back again."
Cons:
"The food was not at the standard level as it should have been!! When preparing the food they was not wearing appropriate hand wear as they was making a wrap with their bare hands after touching their beard and the hair had fallen into the wrap."
"Food is okay it’s just a little bit better then pepes nothing too special."
"The service was very slow at this place, considering I came direct and waited outside; Portions are very tiny considering you're paying top money for their food."
Customer Service
Pros:
"I had to stop my food half way to give a review on the great food and service."
"Really good customer service. Very spacious seating available for roughly 50 people."
"Outstanding local peri peri takeaway/restaurant clean & great deco, friendly and polite staff."
"Beautiful food and service, I definitely recommend getting the wings, to this day the best I've ever had."
Cons:
"I had a terrible experience at Rio Lozells due to their abysmal customer service. From the moment I walked in, it was clear that the staff had no interest in assisting customers."
"Very poor customer service. Take a long time to prepare and make food as the staff chat amongst themselves."
"Server speaks 100miles an hour in trying to be efficient but makes it difficult to understand."
Atmosphere and Cleanliness
Pros:
"The place had a proper nice atmosphere, especially for Muslim families, with nasheeds playing in the background."
"It felt really comforting and relaxed."
"The establishment itself is very clean and aesthetically pleasing...you can tell the hygiene standards are up to scratch."
"Restaurant has a nice decor and clean. It has a place where you can wash your hands."
Cons:
No significant cons related to atmosphere and cleanliness mentioned in the reviews.
Pricing and Value
Pros:
"Best FRESHLY MADE chicken shop in Birmingham, chickens tender fresh and succulent, full of flavours, if you have the spicy or mango lime the taste and flavour is 10/10. Price is 10/10 for freshly cooked flavoursome food."
"Food is amazing and always on point! Better then pepes and any other grilled place I have tried by far!"
"The best rios branch in the United Kingdom no joke."
Cons:
"Prices are just a joke. On Uber eats they claim chicken and rice is buy one get one free after they increase the price of a single one to £12.99, the original price is around £7.49."
"The service was very slow at this place... Portions are very tiny considering you're paying top money for their food."
"However very disappointed and shock with the additional price for cheese 40p (this not extra cheese)."