Primark Reviews Summary

Product Variety and Selection

Pros:

• "Loads of variety of clothes, always staff around to ask for help if needed."
• "Many quality stuff with most valuable price."
• "Variety of good clothing and accessories available at an affordable price range."
• "Primark is one of the best shopping centres where you can buy clothes, gifts, accessories, home furnishings and kids clothing as well as toys in a budget-friendly way."
• "The gents had good products but it's has seasonal products like winter or summer wear."
• "Good for a t-shirt or two and maybe a few other things, shirts are okay."
• "The ladies are the most blessed with tons of selection over a range of products."

Cons:

• "Clothes are mostly tosh these days, in the men's section anyway."
• "But to be honest there could be a lot more large and XL as it lacks those and size 12 in shoes."
• "Clothing awful not good quality anymore."
• "Great for reasonably priced clothes, disappointed of late though with the local stores because they seem to concentrate more on the much smaller sizes."
• "This primark it's just ok for me because I can't find any good collection of clothes not too much options and men's kids are definitely horrible u find nothing."
• "Kid's summer footwear collection were good to see but I didn't find the collection for women footwear."
• "Always a poor selection of clothing and accessories."

Customer Service and Staff

Pros:

• "Always plenty of staff and wait to be served was very quick."
• "Customer service is friendly and attentive, staff take care of all your needs."
• "It was great shopping at Primark. Very reasonable prices compared to surrounding shops. Quality stands good as well. Impressive staff, they are very polite and helpful."
• "Just to give a big thank you to David who approached me today when I was with my baby on my lap and told me to use the fitting rooms if I needed to breastfeed."
• "A guy collapsed outside...I ran in asked for blankets. He got it sorted."
• "Very pleasant, starting with the man on the door lovely friendly, helpful chap."
• "Has a great customer service in primark I been in primark couple of days ago."

Cons:

• "The WORST Primark I ever been! The staff was very rude and unprofessional they literally hire people who are illiterate."
• "Customer service not the best and the store always manages to look messy and dirty."
• "Had to wait in a crazy queue, staff behave like robots, work for the sake of working, expect no customer service."
• "They have nothing. Staff are unfriendly and unhelpful."
• "None of the staff showed will to fix the issue or show us that they care about customer."
• "The staff at Hounslow Primark are hit and miss. The Security are Fowl Rude and quite frankly in the job to feel important."
• "Staff rude and lazy, long queue and staff just look on as they don't care and just chatting to each other."

Store Layout and Cleanliness

Pros:

• "Store was tidy and clean unlike some primark where it can get messy when it is not busy, plenty of staff around to help."
• "Well air conditioned and looked after, store always looks clean and staff are happy to help."
• "Not a bad Primark shop, a lot better than before, less clutter more to roam."
• "Great big store with good variety of clothing, travel and home goods. Very well organised."
• "Love PRI-MARNY (PRIMARK to you).....Not too bad for wheelchair users as it's not as tight as it used to be..... access to 2nd floor via lifts or escalators."
• "Love shopping here! Good selection at a great price."
• "Large store set over 2 floors that is always very busy but sells good products at very cheap prices."

Cons:

• "Quite a messy Primark with products arranged in questionable ways."
• "Long queues. Almost like an organised jumble sale."
• "Hounslow high street, went there 2 days ago looked a mess, It looked so crowded women section clothes and shoes on the floor."
• "Shop floor is a mess - piles of rubbish scattered around from where someone has swept and just left it there."
• "A decent store as far as Primarks go. It is quite messy at times and the queue can be horrendous."
• "Hanging bags that stick into their aisle is not a good idea as it gets in the way of passing a wheelchair forward and can cause distress to the user."
• "2nd floor little tight for wheelchair users."

Pricing and Value

Pros:

• "Their prices are really affordable."
• "Nice price for the quality and the design they offer in some products, very recommended for many fashion styles if you don't want to pay much money for dress."
• "Best clothes & very cheap prices."
• "Very affordable pricing on kids winter wear."
• "You'll find all sorts of clothing at a very reasonable price here."
• "I was very impressed with the variety of clothing and shoe options, as well as the price."
• "Truly a complete value for money store."

Cons:

• "We had been charged nearly double price for item."
• "Only drawback is, just be careful with the price, on the display there is one price (eg.. £5) but when paying at the counter the price is £12."
• "I use to love Hounslow Primark and still I do but last couple of years it's gone down very badly the stuff you get it in other Primark branch for reduced price you get it full price in Hounslow."
• "The worst!!!! Slow customer service & always over charges with extra items added that I didn't purchase."
• "It is what you pay for here, can be frustrating buying clothes you like and after a couple of washes it’s misshaped or so small it would fit a child, or the fabric is so thin it’s clear!"
• "Updating the Store Review to 1 Star for the Store as it doesn't follow the Primark Global Rules."
• "Why can't you exchange items without a receipt other shops allow you too. Primark is not a customer focus shop at all."