Birmingham South Beefeater Reviews Summary

Service

Pros:

• "The waitress Nicola was awesome, she had a smiling face and did her job so well despite of the place being so crowded."
• "Lily was so friendly and helpful taking and accommodating our order requests."
• "the staff was amazing and catered to all our needs"
• "the service was great, staff are very friendly and helpful."
• "Had the coronation chicken salad tonight...spot on. Absolutely delicious. And for the time of day and how busy it was and didnt have a table booked, not only did i get a table, service was quick plus friendly staff."
• "It's refreshing to see positive attitude to dealing with issues rather than having to get a manager and questioning the customer like you see so often nowadays."
• "The lady that initially served us was extremely helpful and nice."

Cons:

• "Terrible experience staff arrogant untidy abusive."
• "Service was slow and inattentive."
• "We was sat in there for 45 mins and we didn’t get asked what we wanted to order for food and we all felt deflated and had enough so we left."
• "She did return to the 2 tables next to us to check everything was ok but excluded us, I felt this was very rude."
• "What we didn't like was that there weren't enough staff to cater the demand."
• "Service very slow, staff moody and not helpful at all think they need customer care training."
• "Waitresses had to be found and asked to come and take our order."

Food Quality

Pros:

• "The main thing we appreciated was that food was freshly cooked. And delicious."
• "the food was brilliant all came out on time"
• "Had the coronation chicken salad tonight...spot on. Absolutely delicious."
• "The food is the usual Beefeater menu so you know what to expect and usually tastes good."
• "Food was excellent and a cracking few pints of Guinness."
• "Absolutely delicious food, was genuinely impressed. Well cooked, tasty, full of flavour."
• "The food was good and the dessert was delicious."

Cons:

• "The food was O.K. in general although there were a couple of mistakes. What let it down was the very slow service."
• "It was nice, but food was a bit dear, for 4 slices of toast, 2 pieces of cheese, 2 small slices of ham, 1 cup of coffee, 1 hot milk, an 1 Apple came to £15.00p, was a bit much."
• "We went out for our first meal since lockdown as it was my birthday as I was disappointed as the cut of meat was cheap and not worth £21."
• "the service was great food not we both had beef and ale pie pie you could have smashed windows with the pie not enough mash dessert was fine."
• "Considering each meal was over £20 each, We would’ve got a better steak at Wetherspoons."
• "Very expensive and over rated for what we got."
• "The food itself was just terrible, first mail came out and the stakes were overcooked with cold chips."

Value

Pros:

• "Daytime menu, 2 courses for a tenner can't go wrong."
• "Ate here as part of the Premier Inn meal deal package and think it's brilliant value for money."
• "The value is good too. Not as expensive as we thought and cheaper than a lot of other similar places to eat."
• "Best breakfast in the area, especially during the week when the breakfast chef (Neil) is there to cook your breakfast to your liking in a wonderfully relaxed atmosphere."
• "Ordered from the daytime menu and kids meals and it was all lovely and great value."
• "The food was good and the dessert was delicious."
• "Usual Beefeater restaurant, good food from midday, plus open for breakfasts."

Cons:

• "It was nice, but food was a bit dear, for 4 slices of toast, 2 pieces of cheese, 2 small slices of ham, 1 cup of coffee, 1 hot milk, an 1 Apple came to £15.00p, was a bit much."
• "Considering each meal was over £20 each, We would’ve got a better steak at Wetherspoons."
• "Very expensive and over rated for what we got."
• "Not worth the money at all, spent £75 just on lunch for 2 and the ribs were blatantly from the day before and dry as a bone."
• "Portions weren't great and food quality was average."
• "The food wasn't really worth the place. Medium stake was cooked rare, chips still undone in the middle."
• "very poor value for money ....pity really as the staff were friendly & professional."

Atmosphere

Pros:

• "The venue is modern but characteristic. I always feel relaxed and in no rush to leave."
• "The restaurant is sort of hidden away from view you wouldn't know it is there unless you happened to walk by, or have been told about it, it's definitely worth a visit, spotlessly clean great food and service, at a good price."
• "It's an attractive place inside and seemed nice and clean."
• "Fabulous place. Great food and lovely staff who are very helpful."
• "This is the place nearest to home, so we often walk over for a drink, nice atmosphere and San Miguel on draft."
• "A lovely couple of hours."
• "Modern facilities, comfy chairs & lovely/efficient staff."

Cons:

• "Just a tired, tired place."
• "The restaurant was freezing cold sat and ate a luke warm dinner with my coat on still not feeling warm."
• "The heating had broken so they had put portable heaters round the place which made it warmer but not good because having 4 young children in the group was a high risk."
• "The beefeater is very well decorated, the food is really nice to, unfortunately the toilets are shocking, they stink only 3 was working and 1 of those had no toilet seat."
• "Place looked ransacked. Disappointed."
• "The fries were so hard and freezing, the colslaw was so dry and bitter and the mint on the desert was brown."
• "ZERO STARS IF I COULD! WHAT A COMPLETE AND UTTER ABOMINATION - AVOID LIKE THE PLAGUE!"