The Travellers Home Reviews Summary

Service

Pros:

• "Good value and excellent service, would recommend."
• "Great surroundings, friendly staff, plenty to eat."
• "Great little pub, friendly staff who aren’t afraid to talk to customers which can sometimes be the case these days!"
• "Food was outstanding and the staff were so friendly."
• "I was then served by Shania who was polite, welcoming and patient."
• "Staff were friendly and helpful (although it seemed their was only two of them to manage the entire pub and kitchen)."
• "Staff are always very welcoming and pleasant and very helpful and all seem happy to be working there."

Cons:

• "Staff were rude, the bar staff/waitress actually swore (said 'bollocks') very loudly when she got a dessert wrong."
• "Service is as bad as it can be."
• "The staff were hit and miss here. Not too attentive as they could be."
• "Decent food.. long wait though (1hr) and it wasn’t that busy for 1600 on a Friday."
• "Booked table for 6pm on a Wednesday. Had to wait over an hour for starters."
• "Overall experience was poor won't returning in a hurry."
• "Staff seemed carefree."

Food Quality

Pros:

• "Food is well priced and of good quality."
• "Enjoy the sizzling fajitas here every few weeks - good value - friendly staff."
• "Good food menu varied choice reasonable price cooked and tasted well over all well worth a visit."
• "The food that we received was cooked to perfection."
• "Food was nicely cooked, good and presented well."
• "food was lovely, nice portion size"
• "The food was fresh, well cooked and tasty."

Cons:

• "so ate a very dry dinner which I would of rated a 5 if it had lashings of gravy."
• "Ordered chilli con carne and it looked like gravy with a few kidney beans thrown in."
• "The burger was burnt not only the burger, but the bun as well."
• "Was ok but had very little choice in food as most of the menu not available."
• "Didn't like the steak too much as wasn't cooked to what I asked for and was a bit chewy."
• "Unlimited toast was extremely limited and cold and butter rock hard."
• "Most of the furniture is well past it. In fact the entire place could do with a spruce up. Dark, dingy surroundings."

Management and Staff Attitude

Pros:

• "The manager was excellent very covid aware and let people move tables if they were not comfortable."
• "The assistant manager Jess made sure she went the extra mile to make our time special!"
• "A warm welcome from Carl and his team. Dog friendly which is great."
• "The general manager and assistant manager always smiling and going the extra mile."
• "Thumbs up to the management for having great staff."
• "Very friendly staff greeted us and made sure everything was ok."
• "We were meet by Jess who went above and beyond to find the correct table for us to be seated at."

Cons:

• "Very disappointed and will not be returning. Such a shame."
• "No refund offered."
• "The offsite General Manager insisted that as I had attempted to finish my meal I should be charged."
• "On a Saturday night, kids should NOT be running around a pub dining area screaming & treating it like a personal playground."
• "Never ever will be returning to this dump just on the customer service standard."
• "Manager was actually quite rude."
• "Oh dear. 20 of us at a birthday party for a meal. One of the guests arrived feeling ill and the manager then treated her without compassion and was rude to any lady attempting to enter the ladies to help her."