Address: High Rd, North Stifford, Grays RM16 5UQ, United Kingdom
Phone: +441375379689
Rating: 4.0
based on 153 reviews.
Service
Pros:
"The service was excellent. All the staff was friendly and nothing was too much trouble."
"The staff are very friendly and helpful."
"Staff are incredibly friendly and helpful (especially with a few accessibility requirements)."
"Very good service from all the staff."
"Staff friendly and helpful."
"The staff are really friendly and helpful."
"Pleasant, polite and helpful staff."
Cons:
"Bar service is mostly shocking, anyone who wants a drink has to wait ages at the bar because of food orders being taken, not enough staff."
"Terrible service, have to wait till 5 for food."
"Staff where unsympathetic to the issues and took an obtuse view towards a customer’s genuine complaints."
"Guy behind the bar had no explanation as to the delay."
"Bar staff not very happy. I know its a bank holiday but smile."
"Generally find staff running food to tables as well as serving at the bar, I'm thinking about taking my custom elsewhere..."
"Poorly run, poor service don't work with people if you can't talk to people!"
Food Quality
Pros:
"Food was really, really tasty."
"Food was very good. It was very hot and the aircon inside was appreciated."
"The food is not fancy, it's traditional fare, wholesome and hearty and reasonably priced."
"Seen it was hit and miss with reviews, so didn't know what to expect, I must say the food we had was lovely, so top marks to chef."
"Food is well cooked and at a very reasonable price."
"The food was excellent, steak was cooked to perfection."
"The food was fantastic one of the nicest if not the best pub food we had ever had."
Cons:
"Went there for a Sunday dinner - was dishes up deep fried potatoes (which tasted like they had been sitting all day and deep fried to reheat) burnt roast parsnips, no Yorkshire puds cause they ran out."
"After waiting 1hr 20mins for our food, it was very average. Chips only tasted of the well used fat they'd been cooked in."
"The food wasn't great either, asked for a medium cooked steak and it was well done, dry chicken and daughters burger was dry as well."
"Food was poor. Service was nonexistent almost. sausages were so burnt you could have used them as charcoal."
"Food was blend and tasteless and it wasn't everything on the plate what was on menu."
"The mixed grill was all burnt, the chicken breast was brown and the steak which was supposed to be medium rare was more like well done."
"The food was Poor Chips were cold, roast chicken dry, roast potatoes, clearly frozen were dry and cold."
Atmosphere & Cleanliness
Pros:
"The tables are well spaced out and clean."
"I love going there for the outdoor area which has great views over the countryside."
"Pub has a warm friendly atmosphere and bar staff are excellent."
"The atmosphere was very nice."
"Great outdoor space."
"Quite a big country pub in a lovely rural setting with lots of space and good views to the rear."
"Nice atmosphere, staff always been very friendly and polite."
Cons:
"Lost a star as the table was really sticky and not very well cleaned ... looking at other tables they could all do with a deep clean top and bottom."
"Ok this afternoon, evening it was pouring down. But the garden still looked pants."
"The pub was filthy, with glasses and empty plates littering the tables."
"Unfortunately, our table was located near a loud man using foul language (f&c’s) and talking about a friend of his on the way to the Dog and Partridge pub, whom was already drunk and has crashed his car."
"A bit regimental about the Covid stuff but also garden a bit crummy and completely lousy nachos."
"This place was great once. Very disappointed in how it has run down... specially with the food."
"The benches are rotting. Just a quick sand down and a lick of paint wouldn't take much effort."
Wait Times
Pros:
"The food was quick and delicious."
"All 5 meals were delivered within 20 minutes and were delicious."
"Although absolutely rushed off their feet, the staff were friendly and attentive."
"Although tight on staff, food and service was excellent."
"However when our food arrived it was perfect."
"Excellent food, cooked to perfection, numerous different dishes ordered but every one was just perfect and tasted amazing and came out pretty quick."
"Had a lovely meal with the family, very friendly staff, a nice calm relaxed atmosphere."
Cons:
"Had to wait 1 hour for our food, and only when we went to ask about our order then after 10 min food was delivered."
"After being told that food was an hour wait it finally came out an hour and a half later."
"Booked a table for 3 O'clock still waiting at 5 o'clock nothing but excuses very disappointed."
"We had to ask numerous times and we kept being told it would be 10 mins wait but we ended up waiting an hour and 20 mins for our starters."
"To have 2 members of staff at the bar on a Friday night means waiting up to half an hour just to be seated at a table you have booked."
"Waited over an hour for desserts and when we asked they were not even processed by the staff."