Address: 26 Hagley Rd W, Smethwick, B67 5EY, United Kingdom
Phone: +441214291082
Rating: 4.3
based on 490 reviews.
Food Quality
Pros:
"Food was delicious, steaks cooked perfectly."
"The food and mocktails were first class."
"The food was cooked and presented perfectly."
"The steaks were good, as was the onion bread and sauce."
"Everyone had a wonderful meal, the food was great."
"Excellent food. By all accounts the steak was cooked to perfection while the chicken I had was wonderful."
"The food was great, the steak was cooked to my liking and the cocktails are very nice."
Cons:
"The sirloin was over cooked... it was quite chewy."
"The food itself was horrific, dry and flavourless."
"One of the fillet steaks was really chewy, could not eat it, not like fillet steak at all."
"The vegetarian choice had too many ingredients and mixed flavours and was inedible."
"The food was okay nothing special, it's not the best steak house there's a lot of hype but the lunch time menu is okay."
"The rump was extremely fatty all through."
"Food DISGUSTING if you don't have steak."
Service
Pros:
"Arrived late for a booking but still had a warm friendly welcome and was seated swiftly."
"Donna was an absolute master at keeping our table well mained, she was incredibly sweet and made sure we had everything we needed."
"Kate our waitress was excellent and very friendly."
"Our waitress was Maisie and she was wonderful, such a lovely lady who really made the meal special for us!"
"Parris was our waitress... she ensured that it was extra special."
"Marie the waitress was excellent and made us feel like nothing was too much trouble."
"Thank you to Mandy for looking after us and being so attentive."
Cons:
"I understand Mother’s Day would be busy but the service was horrendous."
"Won't be rushing back anytime soon."
"I called the branch & no one picked up the phone."
"First time there, and I had a very bad customer service experience."
"We booked a table for 21:00... Our food arrived at 22:45 and some of it was cold."
"Long wait for table service, took around 25minutes for someone to ask us what we would like to drink."
"No-one to welcome us at the reception desk which was a poor start."
Atmosphere & Decor
Pros:
"The place is clean."
"The restaurant is well set out and decorated."
"The atmosphere is lovely and relaxed."
"Our table was tucked away so it still felt quite private."
"The atmosphere is very good."
"Lovely atmosphere, friendly staff and food cooked to perfection."
"Music was in background so conversation was very easy."
Cons:
"It was a little on the cool side, a few electric heaters around, so maybe a problem with the heating."
"The thing that let the experience down was the atmosphere in the restaurant, by which I mean it was so cold in the restaurant I had to sit with my coat on."
"The room was cold... Eating in our big coats wasn't what we expected."
"Very crowded and loud venue."
"The restaurant was very dark though during lunchtime- not many windows."
"The restaurant was stuffy and we needed to sit closer to the back exit with the door open to the outside."
"The decor is a little aged and looks quite old fashion."
Value
Pros:
"It was very reasonably priced and our total bill came to about £42."
"Really nice food and a great value lunch menu."
"The menu is excellent and the specials really good value."
"We took advantage of the January Set Menu and two of us had a starter main and dessert for 26.50 each!"
"The portions are very generous and the food was very tasty."
"We had a set Sunday menu which was well priced and portion sizes were very generous."
"When we couldn't finish we asked for take out boxes and they were given to us without fuss."