The Document Centre Reviews Summary

Customer Service

Pros:

• "Every person there is super friendly and helpful."
• "Special thanks to Mark who helped me pick out the best paper type and binding for my thesis!"
• "The staff are knowledgeable, friendly, helpful, deliver on time and give excellent value for money."
• "They have a large variety of colors for thesis binding and their customer service is the best."
• "They are not only experts in printing, but also great at customer service."
• "The staff followed up on emails promptly and answered quires with impeccable knowledge of my university requirements."
• "The staff are friendly, helpful and extremely patient."

Cons:

• "A page was missing from the document I supplied, which I dropped off later that day with the promise given that it would be added to the manuscript before binding. Upon collection I found this was not the case, and the missing page was not there."
• "Let down by colour of printing for one of the books for my daughter's final degree project."
• "Final comment having been given the books to look at we stood around for 20 minutes before anyone bothered to talk to us - not outstanding service in my book."
• "Paid to have my printing done same day by 3:30pm. When I arrived the staff were disorganized and I spent 30+ mins waiting in a line of 20 people in the hot sun for them."
• "I then found that it had been bound upside down to the cover and had missed off part of my requested title."
• "But considering how much this cost I was pretty disappointed to find some damage on the top right of my hardback copy upon delivery."
• "Ordered a simple 50 double-sided A4 on 160 gsm... And end up with a bill for just under £40. Not pleased, won't be returning."

Quality and Efficiency

Pros:

• "Got my PhD thesis printed and bound here. Document Centre provide great service and speedy delivery."
• "It looks stunning and I am delighted with the results."
• "From handing over the pages to the finished book being ready for collection took only hours."
• "Brilliant service, I sent my thesis to the Document Centre late Sunday night and it was printed, bound and delivered by 10 am Monday morning."
• "The hard back is brilliant quality and print very good quality."
• "The printing and binding was high quality and ready early, communication was good throughout and the price due was as quoted."
• "The quality of the print and binding was impeccable."

Cons:

• "Do not recommend at all"
• "Not happy with the quality of my catalog - I got a catalog printed for a very expensive amount but the quality of pages and the cover is not upto mark."
• "Poor first time service. I completed the online form and asked for it to be posted back to me. I received a phone call a week later to ask when i was collecting the item."
• "Was told each machine is different and screen colours cannot always be replicated."
• "Shipping took a few days longer than expected due to a few issues and the bank holiday."

Value for Money

Pros:

• "Reasonably priced too for the quality of their products."
• "The costs are adequate as well."
• "Costs are reasonable."
• "They were also very quick to reply emails and very friendly at collection of the document."
• "Really good value for money & I am looking forward to returning."
• "Prices are reasonable too."
• "Very cost effective, professional and prompt service."

Cons:

• "Ordered a simple 50 double-sided A4 on 160 gsm... And end up with a bill for just under £40. Not pleased, won't be returning."