Apple Repairs UK Reviews Summary

Category: Computer repair service London

Address: 120 Lower Clapton Rd, Lower Clapton, London, E5 0QR, United Kingdom

Phone: +442086109355

Rating: 4.8
based on 152 reviews.

Repair Quality

Pros:

  • "Absolutely magnificent these guys. My MacBook was basically declared non fixable. It was however fixed by these guys within a matter of days and working perfectly now."
  • "They diagnosed the problem, quoted me for a repair and did the repair within about two hours."
  • "Apple Repairs fixed it the same day and now it's like new."
  • "They fixed it so it works perfectly. Really good service and very friendly."
  • "New hard drive on the Laptop is working perfectly and just had my iphone 7+ screen repaired."
  • "Graphic card repaired on imac - Diagnosed the problem quickly offered very good value for the repair with 1 year warranty."
  • "They fixed my Mac Pro and were so professional and friendly."

Cons:

  • "Avoid at all costs. Emran sold me a Macbook pro screen that didn't work after two weeks."
  • "Had used them for a few years and not had problems and then took in my laptop and paid them to fix a USB port which they did but accidentally broke the connection to my speakers in the process meaning I had no sound."
  • "So not only they didn’t fix it they actually made it worst on 2 devices."
  • "Unclear whether they actually do the requested repairs or just scam and pretend."
  • "A touchpad that was meant to be replaced does not seem to have been (just cleaned but charged for replacement)."
  • "I went in for a battery change on my iPad and now my iPad doesn’t work properly."
  • "OVERPRICED, SLOW, ARROGANT, SAME PROBLEM APPEARED 3 MONTHS LATER. POOR JOB"

Customer Service

Pros:

  • "The best shop to get your repairs for all Apple products and the best customer service."
  • "Matt was brilliant, he quickly worked out how to fix my problem, no checking on the web required."
  • "Friendly staff, fast and with an excellent quality for its price!"
  • "Customer service goes a long way and these guys are first rate."
  • "Very professional, efficient and friendly. Fixed more than what I paid for and threw in a new case for free."
  • "Amazing customer service! The guys at the shop help me to choose my new MacBook Pro which was second hand but they made an amazing price for me."
  • "The guys are Apple repairs Uk were absolutely amazing, sort out my problem in no time and really went out of their way to accommodate."

Cons:

  • "Small detail I'd suggest you ask for them not to put the sticker on your laptop with your name and details as its very hard to remove!"
  • "SOME OF THOSE REVIEWS ARE VERY QUESTIONABLE... BE AWARE!"
  • "BEWARE! These guys are selling fake goods!"
  • "Communication could be a bit better."
  • "I tried to return it but they refused even discussing the possibility of a refund."
  • "They broke my laptop and my phone."
  • "I ended up waiting 2 weeks for an iPad digitizer repair that was originally quoted as a 2 day turnaround, and then was charged 10 pounds more than originally quoted."

Value for Money

Pros:

  • "Great price and a year warranty too!!"
  • "Excellent value for money."
  • "Very reasonably priced."
  • "The price was really cost effective."
  • "They offer a brilliant service at a great price."
  • "V pleased, spilt water on my laptop and AR's got it back up n running within 2 days of me dropping it off.. and at half the price of what Apple would charge."
  • "Full screen change at Apple shop is £500+ but these guys fixed the cable over night for £150."

Cons:

  • "What a waste of money."
  • "Will not use this company again."
  • "Was quoted a ridiculous fee from Apple directly."
  • "OVERPRICED, SLOW, ARROGANT, SAME PROBLEM APPEARED 3 MONTHS LATER. POOR JOB"

Warranty and Guarantees

Pros:

  • "+ 1 yr warrantee too."
  • "A great price with a warranty."
  • "I got 6 months warranty."
  • "They provide 1 year warranty on every repair."
  • "And a one year warranty on that repair!"

Cons:

  • "BEWARE! These guys are selling fake goods!"

Turnaround Time

Pros:

  • "Screen was changed swiftly."
  • "24 hrs later it was fixed and ready to pick up!"
  • "Carried out the repair in less than an hour."
  • "Total turnaround 4 hours."
  • "Less than 30’ to replace my phone screen and get a brand new protection. Thumbs up!!"
  • "Really great mac repairs service - dealt with both my mac book issues in really good time, and brilliant value."
  • "Had water damage to my laptop, called up in the morning and they repaired the same day."

Cons:

  • "It took weeks to get it back with them sending me away when I called in or saying it wasn't ready on the phone or to call back later."
  • "I had dropped it off 3 months prior! Not impressed!"
  • "I ended up waiting 2 weeks for an iPad digitizer repair that was originally quoted as a 2 day turnaround, and then was charged 10 pounds more than originally quoted."

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