Halfords - Old Kent Road Reviews Summary

Customer Service

Pros:

• "All i can say is the team were very helpful and professional."
• "Brilliant work from Ryan at the Old Kent Road, very personable mechanic."
• "Excellent customer service. I took my road bike because there was a problem with my front wheel brakes and it was fixed on the spot."
• "Great service and with a smile."
• "Just want to say a MASSIVE thanks to Mario who assisted me around 5:30pm this evening!"
• "Big thanks to the guys working tonight who fixed my bike in due time (13th), a bigger thanks to Stefano."
• "Aaron and Ian have been very helpful and supportive."

Cons:

• "I've seen slugs move faster than them!"
• "The senior staff member brushed me off saying it's meant to be like that...it would take an hour to adjust...anyway the mechanic isn't in today."
• "Terrible customer service. I waited patiently to pay for my items while the person at the till looked at her friends holiday photos."
• "Everytime I've been in this store there is no available staff to help."
• "Something has seriously gone wrong at this store, they never pick up the phone to customers (seriously, how can a business operate like that!?)"
• "All of them look stoned. Barely they can move."
• "Staff arrogant, moody and definitely upset to be working on the weekend."

Product Availability and Stock

Pros:

• "It's a Halfords branch so probably much like all the others. Good stock of car, motorbike and cycle related products and some camping kit."
• "First the experience started online, when I was able to use the Halfords web tool to find the correct coolant for my car."
• "They have a friendly staff at the Bike Hut I really liked how they allowed us to try the bikes."
• "Picking up the product was smooth and well organized."
• "Good value for money with a range to suit most pockets."
• "Excellent choice of products for scratch repair on car."
• "I find the products that I buy from Halfords of good value for money and good quality."

Cons:

• "Well I paid for an item using click and collect and I went into the store to pick it up only to find it was out of stock."
• "Although the staff were very helpful, the website should say out of stock if they’re not available."
• "Purchased a car battery which stopped working after a year of minimum use, the warranty was for 3 years but there is no customer service help or assistance."
• "Battery £60 more than I was told it would be by breakdown service- and £10 more than breakdown service would have charged."
• "I ordered 2 items for Click and Collect... but the system doesn't work."
• "The tyres were also pretty much flat on purchase."
• "It's a very quiet store at this branch with hardly any cycling clothing for women."

Staff and Service

Pros:

• "Staff was very helpful in giving me advice on what the difference is in types of bikes and what they are best used for."
• "An amazing experience of my visit at the Old Kent road branch."
• "Our server was very helpful, helping us to find the products we required."
• "Reese superstar - did the M check and was so professional, helpful and resourceful."
• "I brought a couple of items and had them fitted by Paul. He was very knowledgeable about the products."
• "I visited Halfords at the old Kent road to purchase a dash cam, the experience was fantastic. Kearon who assisted me was helpful, respectful and highly efficient with his work."
• "The team at this store were really helpful and friendly."

Cons:

• "been twice over last year to bikes department to buy bikes for my kids. the average waiting time to be served on both occasions was 40 minutes!!! just waiting in the q. staff is too busy."
• "The whole system is super inefficient and wasting every customer's time."
• "After a few visits lately the check out staff have two positions and only one open with 2 or three staff taking an inordinate time to deal with customers."
• "After he finished with that customer he left and went into the stock room never to be seen again."
• "Sometimes, it can be hard to get through on the phone because the staff has to serve instore customer has well as man the customer in store."
• "3 staff all standing outside the store, I asked one of them that I'm looking for child car seat and I need help he replied come tomorrow because I don't no anything about child car seat then I asked can I see the manager he replied even manager doesn't know about it !! He said come tomorrow."
• "Staff should be better trained to check order details when customers call to ask about it."