Osterley Garden Centre Reviews Summary

Customer Service

Pros:

• "Most impressive was the service, I pestered one poor member of staff three times and she was incredibly helpful, knowledgeable and endeavoured to answer all my queries thoroughly and happily."
• "Thanks Tom for taking the time to answer our queries and imparting your vast knowledge of plants."
• "I need to compliment the great service I received from Dhru on my latest visit to your garden centre in Osterley."
• "Garden centre staff are great drew was helpful store itself great shane resturantisnt ordered breakfast came out neglecting beans and mushrooms freezing eggs all covered in oil."
• "Very nice polite helpful staff."
• "Staff are really nice and supportive."
• "A lovely garden centre with friendly staff."

Cons:

• "I came into store just before closing time... They said there was nothing they could do."
• "Extremely slow and ineffective service at the restaurant."
• "Customer service is nil..you wont see a sales assistant until.you go and pay."
• "The staff looked already tired of their job at 9:30am and were not welcoming."
• "Came to use the car wash and get a drink. The staff were busy chatting rather than paying attention."
• "The staff were rude .the floor was dirty ..the high chair I used for my grandson was dirty."
• "No one answers the phone."

Facilities & Accessibility

Pros:

• "Has free parking for clients and is close to A4, easy access."
• "Lovely garden centre. Ample parking and also has car wash too."
• "With large parking area and car wash; ideal."
• "The car park is also very large, so there were no problems with parking."
• "Parking was easy and no queue at the checkout."
• "Big parking space."
• "Loads of parking. Easy to reach."

Cons:

• "You should look at the floor in the new tented extension which is covered in a grass carpet as it is very uneven and could be dangerous for the elderly or disabled."
• "The roof leaks! The covered kids play area is a chargeable treat, but not available when it rains."
• "It was raining heavily today when we visited. There were roof leaks everywhere!"
• "Soft play area is very dusty and doesn't have good ventilation."
• "The soft play area was so badly flooded they'd had to close it."
• "Lift available in electric 6 seater if needed."
• "This garden centre is not easy to get to by public transport but we still come because we love it so much."

Product & Service Quality

Pros:

• "One of the BEST CHRISTMAS DECOR shops I have ever been to 😍😍😍 Just wow."
• "The Christmas area is beautiful, they have really worked hard in all the displays."
• "Well stocked and maintained garden centre with a wide range of plants, decorations and garden furniture available."
• "Inside has a large selection of various bedding plants, herbs, bushes all of high quality."
• "They have awesome variety of Christmas 🎄 decorations as well."
• "I found the selection of plants very comprehensive, with reasonable prices."
• "A lovely garden centre with friendly staff."

Cons:

• "OVERPRICED and SMALL PORTIONS: regular breakfast -£5.25 + espresso -£2.10."
• "A bit expensive but quality and choice."
• "Prices are little high but you can find some bargains if you look through the offers."
• "Most items are more expensive than other shops for exactly the same products."
• "Prices have gone up, range of plants gone down but worst many plants are in very poor condition, extremely pot bound and dry."
• "Very pricey."
• "The food was fairly expensive, and while it was perfectly edible, it was nothing special to warrant such prices."

Food & Beverage

Pros:

• "Really enjoyable and pleasant cafe with outdoor area within the centre."
• "A good place to spend a rainy Sunday."
• "Had dinner there today fish chips mushy peas and it was absolutely delicious and a very generous portion."
• "There is a decent restaurant that sells a good selection of meals including cream teas."
• "This our 3rd visit to restaurant at Osterley Garden Centre and found the new menu choices excellent."
• "Cafe is nicely decorated, with access to a small soft play area (£2.45 Per Child)."
• "It's a great shop for all your garden needs and a nice cafe to enjoy an afternoon out."

Cons:

• "Coffee is absolute trash here, its really weak, watery and tastes cheap."
• "The only thing that lets this place down is the restaurant/Café."
• "I don't think they really know what they are doing in the cafe."
• "The cafe has problems with customers pawing the cakes."
• "SERIOUS fly problem! Flies crawling all over the tables."
• "Toilets smelled really bad."
• "Hot drinks are not nice, we tried hot chocolate special and Cappuccino they had no taste."

Family & Entertainment

Pros:

• "They have soft play for kids and an aquarium... enough to keep the kids busy."
• "The soft play is fantastic for the kids."
• "This is a place to visit for the whole family, not just gardening enthusiasts."
• "A place worth visiting!"
• "An excellent spot to go and walk around all these plants fish tanks water features and under and sit and have a lovely nice coffee or drink with something to eat."
• "Love this place, if you like gardening, outdoor decorating and home upscale ideas or just shop around, this place got you covered."
• "Garden Centre and more. Not only plants, garden care, landscaping, bbqs, etc. but aquatic department, clothing stores, groceries and gifts, as well as a lovely restaurant and kiddies soft play area."

Cons:

• "What a joke. I come to this place quite often for the cafe and kids soft play, which are both great. However I got here today and the play area was closed for a private birthday party for 3 hours."
• "The soft play was closed for a private party."
• "Basically ran out of food at 1:10pm… We will not return."
• "Despite paying over the odds for substandard food they still charge you to use the very small soft play!!!"
• "Has an indoor soft play area which is great, doesn’t cost a lot."
• "Really let down once again by the carvery closing over an hour before it should."
• "Went to have fish & chips today which turned out to be a very disappointing experience indeed."

Environmental Responsibility

Pros:

• "You could get anything related to home, garden, plants, accessories, clothings, decorative, toys etc."

Cons:

• "Low standard place they don't even recycle their garbage."