Champneys Henlow Reviews Summary

Staff

Pros:

• "Every single member of staff was absolutely outstanding and very accommodating."
• "Staff are lovely and really try and make you welcome."
• "The staff are amazing, everyone was really welcoming."
• "The staff were incredibly helpful and courteous which made our stay enjoyable."
• "All of the staff are very friendly and helpful."
• "Staff are very helpful and friendly."
• "The staff were very friendly, welcoming and attentive, you could spark up a conversation with any of them as if you’ve been friends for a while."

Cons:

• "Staff around were not exactly schooled in customer service and a couple were quite rude."
• "Some of the younger staff in the restaurant were not as helpful as they could have been and I feel lacked customer service experience."
• "Sadly a large majority of staff seem to be inexperienced at best and disinterested at worst."
• "Many of the staff don't seem to care much at all about your experience."
• "The staff trying to upsell at the start of the massage was a bit off putting."
• "Received rude racist behavior from kitchen staff."
• "The staff are very polite but most weren't very informed or experienced."

Facilities & Cleanliness

Pros:

• "The facilities are up to date and make for a busy but relaxing day!"
• "The facilities are great."
• "The facilities are great and overall the spa and facilities are kept very clean and dust free."
• "The swimming pool was a good length and nice and wide."
• "The spa facilities were nice. The gyms well equipped."
• "The spa treatment area is well presented modern and comfortable."
• "The pool area is beautiful, with lots of natural light and plenty of space."

Cons:

• "The rooms were not particularly clean, they were rather small, the TV was also small and had no reception."
• "The shower leaked all over the bathroom and we were inundated by black flies, as was most of the hotel."
• "Shower rooms and toilets in the spa changing rooms are filthy with diarrhoea marks on the toilets and mould and mildew in the showers."
• "The pool was falling apart, with many tiles missing from around the side and extreme amounts of rust also around the pool."
• "The changing room facilities were appalling at best!"
• "Facilities - moulds in the steam room and jacuzzi."
• "Flies in treatment rooms, young restaurant staff who don’t care about service and lack of maintenance around hotel."

Food & Dining Experience

Pros:

• "The food in the restaurant for lunch was yummy, and set me up for an afternoon of more lounging around."
• "We started off with a delicious lunch."
• "The food served is healthy but tasty with a wide variety to choose from."
• "The food in all three meals was excellent."
• "Standard of food was excellent with a varied and tasty menu on offer."
• "Breakfast is a wonderful buffet."
• "The desserts were amazing but also still healthy, and quite a few to choose from."

Cons:

• "Being charged extra for all things that used to be inclusive is not acceptable after having already paid a premium price to begin with."
• "In order to have a cheeseboard we had to pay an extra £5."
• "All the food we had was inedible!"
• "Food was bland and tasteless."
• "The vegan poke bowl was not good at all, just cold rice in a pool of soy sauce."
• "The food was dreadful... They very noticeably have downgraded the ingredients and amounts of everything."
• "The food was hardly edible. My partner had a live Caterpillar in her pasta!"

Value & Pricing

Pros:

• "I had a great experience here overall, it was incredibly relaxing."
• "The treatments are still high standard and the atmosphere is very relaxing."
• "If you can get a good offer on the spa experience it is worth a visit."
• "It worked out perfectly for us bearing in mind what we had paid for our break. It's not five star but great value in our opinion and we will be returning."
• "3 course lunch was included with day spa and really good value."
• "It may seem a little pricey but it is worth what you pay for."
• "Overall, the stay was pleasant, relaxing and enjoyable."

Cons:

• "Wine at £10 a glass was ridiculous."
• "The £500 per night Room was very basic. B&Q style cheap wooden furniture."
• "Every time I go something is broken."
• "Treatments very over priced so gave that a miss total rip off."
• "The entire experience felt extortionately priced for what was delivered."
• "Massages were very expensive compared to other spas and no better."
• "I absolutely cannot fathom how angry I would be if I'd paid the normal rate for this... That is terrible value so I can't imagine what the full rate would be."