Ultimate Audio Reviews Summary

Professionalism and Expertise

Pros:

• "Ultimate in terms of Professionalism, Ultimate in terms of Knowledge of Sound and looking after you."
• "The guys are extremally professional and gave me a full detailed explanation as to what the issue was with the radio."
• "Very friendly helpful & trustworthy."
• "The best service and best people you could wish for."
• "Friendly and courteous service, sound professional advice (pun intended!), fair and honest pricing, neat and precise workmanship - couldn't really ask for more..."
• "I find the service to be extremely professional, Darren and Reece are exceptional in their knowledge and skills."
• "Really friendly and knowledgable guys, delivering an excellent service."

Cons:

• "Do not go to this shop ever guys plz."
• "The guy who work he doesn't know anything... very very bad experience... He promised with in a week he will fix my car sound but he took full two weeks and the problem is not found."
• "They seem to be nice people at first but are rubbish and very lazy installers."
• "ULTIMATE AUDIO used to be THE place to go. Now they just want the most amount of money they can get from you for the least amount of effort they can get away with."
• "I don’t recommend this company stay well away trust me they know nothing."
• "They have broken parts in my car, and it really is their responsibility to put things right, but I am guessing that they have forgotten about the damage they have done."
• "This place came with great recommendations. But they completely messed up my vehicle, and avoided putting things right."

Quality of Service

Pros:

• "The price was very reasonable and the installation was done to a really high standard."
• "The sensors that were fitted to my car were done in a timely, professional, and efficient manner."
• "The quality of UA's installation was excellent and Patrick (or one of his team) set the unit up for me, so there was nothing further for me to do."
• "Had a dash cam fitted by the team at Ultimate Audio and was really impressed with their expert knowledge and attention to detail."
• "The quality of the unit and fitting is excellent; it looks neat and does exactly what I need."
• "These guys are absolutely superb! They were the cheapest option, the quality of work is excellent."
• "The work they do here is done to a high standard so good that your vehicle is exactly the same as you left it with no mess in your vehicle or rubbish on the floor etc."

Cons:

• "The dash cams were fitted and now my rear head lining hangs down at the back and does not stick back up."
• "Awful company to deal with. Took my van in for simple job to upgrade two speakers and fit amp dropped van off at 10 am and was told it take few hours so I left my van went to work and afterwards I started to head to them at 4:30 pm after arriving they said no still not ready come back in an hour so I did and was told no still not working ??"
• "The rear reverse camera they screw fitted obstructs the rear number plate now making my car an MOT failure."
• "They took out my sd card in my dash cam too which is weird very suspicious like, why would you need to do that !!!"
• "The microphone for the stereo was fitted hidden behind the sun visor, touching the windscreen and facing away from me towards the road."
• "Had to take my van to specialist who told me they wired it up to the back of my radio and not to the battery or fused it correctly.."
• "They charged me over £360 for the privilege of ruining my car."

Customer Service

Pros:

• "Darren was very helpful and carried out the work whilst I waited which only took three quarters of an hour."
• "We have every confidence in recommending Ultimate Audio, modern remedy set against good old fashioned care."
• "Brilliant and friendly service form the guys at Ultimate Audio."
• "Took my car there today had 50 pound fell behind the compartment which I didn’t no of and true honesty they told me about it which was really nice and 50 pound up happy days :-)"
• "Patrick and Darren fitted me in at short notice and completed the job in under an hour!!!"
• "A friendly and high quality service by Patrick and Darren, affordable and professional."
• "Very reasonable labour costs also."