Currys Reviews Summary

Customer Service

Pros:

• "Aamar, who came straight to help me when he had finished helping another customer outside."
• "Second time was a big improvement, saw a man called Jack who was much better."
• "Great service, helpful and friendly but most of all competent people with excellent knowledge."
• "I was welcomed and serviced 100% professionally."
• "Abdullah provided me and my boyfriend with amazing customer service when purchasing a tv."
• "The guy at the returns desk was super friendly and helpful."
• "The formalities lasted just a few minutes, the equipment was replaced."

Cons:

• "The worst service... staff members are there chat and enjoy themselves..."
• "All they want is the money."
• "I've just stood in the store for the past 20 minutes trying to get a staff members attention in order to purchase a new smart watch. Not so much as a glimpse from anyone."
• "The woman who was serving us was behaving like an absolute Karen."
• "Waited over 40 min before someone help me, I had to go to customer service and they the staff was not very helpful."
• "Seems like not bothered to serve customer. No professional manner to talk."
• "Never ever helpful. He will either walk past you like you don’t exist and pretend to be busy."

Product Knowledge

Pros:

• "Teenagers in the fridge freezer dept but they know how to navigate the computer for size, choices and stock."
• "Currys were the easiest to park at and had a decent amount of PCs to choose from."
• "Although there was a wait to be served to effect an appliance purchase; I left certain of making the right choice/purchase to meet our requirements and not spent more than needed."
• "Thank God there is still a brick and mortar electronic stores still open where you can go in and actually look at and try things before you buy..."
• "Janette from HiSense explained thoroughly features and different TVs they provide in the company. Very professional!"
• "Good store where you can demo a lot of products."
• "Visited to research about ultra wide screens, the colleague at hand was very knowledgeable and answered all my questions."

Cons:

• "Went to purchase a new dyson. Waited ages for a member of staff and finally we found one But they didnt have a clue on any of the products."
• "We attended there yesterday afternoon to enquire about an Apple Watch, we had to wait for 15-20 mins and none of the staffs came to help us."
• "Dreadful waited ages for assistance to buy smart lamps. Took to pay and NOTHING was in stock despite numerous empty boxes on shelf."
• "The employees were rude and the manager did not want to help anybody, he had his children running wild in a store."
• "Sold me a vacuum cleaner which was broken in an obvious way in the box."
• "Arrogant manager who took pleasure in trying to belittle frustrated customers."
• "Terrible customer service, condescending, rude staff."

Staff Attitude

Pros:

• "Fantastic! Massive clean shop floor with energetic, friendly staff eager to assist me when I urgently required an RCA cable."
• "One young lad in the computer area (Dell) was really friendly, helpful, made you feel comfortable."
• "CJ came very quickly to give me a hand and explained everything to me after listening to me explain exactly what I needed."
• "Bought a nice tv and Manu gave us a nice deal."
• "Manu really looked after us."
• "I walked it, was met by Shawn where he helped me pick the appliances I needed, answered my questions to direct me to the correct choices for me."
• "The service here was just brilliant. I was with a 2 and 4 year old at both stores, however the team here were so knowledgeable, not pushy or biased to a brand and felt more informed than buying online."

Cons:

• "Awful attitude from the staff, I left without even looking at what was available to me."
• "This incident made me ponder the state of high street shopping in the UK. As shops continue to close, it's no wonder when I encounter such lackluster service and stock issues."
• "This seems to be a place yo avoid at all costs in future."
• "Unhelpful, arrogant & unprofessional staff."
• "The manage was arguing with me that there's no law, that it doesn't apply to UK anymore, everyone in there didn't know 1 word from the law and refused to refund me on the spot."
• "Never in my life have I seen such a stupid collection of staff."
• "Really arrogant staff. Unprofessional attitude."