Currys Reviews Summary

Customer Service

Pros:

• "Brilliant service. Knowledgeable and patient guy."
• "A young lad (staff member) obviously realised I didn’t have a clue so he came over and offered assistance."
• "The staff member was excellent and found the TV box I wanted quickly and saw the purchase through efficiently."
• "Popped into Bexhill store today and received the best service I’ve ever had at an electrical shop. Daniel! Was a fountain of knowledge and expertise."
• "Bought a printer today Caydon was very helpful."
• "I was exchanging an item and was helped by Tom who was extremely efficient and polite."
• "Staff were really nice here helped my mum out a treat with some new Bose head phones."

Cons:

• "He said they couldn't order in that model as it was an old one. So a 2022 model is regarded as old then?"
• "Went in there to buy a dishwasher. Staff were standing around chatting but not helping customers."
• "AVOID! Very rude manager, who takes no accountability for company errors."
• "DO NOT SHOP AT CURRY'S, absolutely awful service."
• "Really hard to get served. The manager wasn't willing to help anyone, he appeared arrogant."
• "extremely poor service, no one can be bothered to help you."
• "Customer service given was poor as the team were more interested to talk amongst themselves rather than help and sell."

Product Availability and Pricing

Pros:

• "The broadband offer was excellent and cheaper than what I have at present."
• "Well laid out space to move around, hard to pin down someone to help on anything other than computers, good selections and price ranges."
• "I went in on the 25th January and spoke with one of your staff, called Dan. He was extremely polite, friendly and helpful with regards to advising me about which printer would suit my needs."
• "Didn't just try to sell me a box. Took time to listen to my problem and suggested several solutions."
• "It's a good place to go if you want to see a huge range of electrical goods, and be able to pick them up and feel their quality."
• "Love love love curry's. Staff always there to help."
• "Good customer service easy to see product, but uncompetitive pricing for similar product on line...£100 difference for same product from Amazon including postage...would've bought from PC World had price differential been similar."

Cons:

• "Poor value for money, give you the hard sell for after sales insurance and extras."
• "Great range of items to look at, however when you want to buy anything they don't have it in stock."
• "But gone are the days of this most things are stock delivered to store. why would anyone do that when u can get the product elsewhere for cheaper than Currys."
• "This place is ok, have some great tech here although every time I go there the item I want is either not in stock can't be delivered and not available amongst the nearest 9 stores."
• "The TV box I bought is cheaper at other shops and was above the manufacturers recommended price, hence 3 stars."
• "DREADFULL DELIVERY SERVICE!!!"
• "Was a waste of time going here. All the things we asked about that were on display were out of stock!"

Store Experience

Pros:

• "Although the online ordering system was a bit overwhelmed this Black Friday the lads on click & collect duty on Saturday 26th November were excellent."
• "Most electrical items sold, help if you can find someone."
• "Very happy with the guys and girls here. Always super nice and helpful, even on the busiest days."
• "Good store, always have a range of products. Staff are always super helpful."
• "Nice easy store to navigate, everything nice and easy to find."
• "Good prices, and great staff."
• "Large store with a wide range of electrical goods. Great being able to see these large appliances and devices out on display for you to physically touch and try."

Cons:

• "I walked out and will never return, terrible service."
• "horrible service，dont come here buy anything.i buy the wash machine and fridge here，pay for 20pounds for delivery，get the wash machine，found have water inside and dust outside."
• "As every curry's I've ever been in, takes an age to get assistance."
• "Customer service - nil. Common courtesy - nil. Effective sales technique - nil."
• "If it were possible to give zero stars then the staff here certainly deserve that, they are the most unhelpful full of self importance shop staff I have ever come across."
• "extremely poor service, no one can be bothered to help you."
• "Disgusting customer service... Hands down the worst we have ever received."