Apple Covent Garden Reviews Summary

Customer Service

Pros:

• "He was super knowledgeable and provided great customer service."
• "It felt so easy and employees were very polite!"
• "Jason was the most patient, wonderful, understanding, complementing person I have ever come across."
• "Amazing customer service!"
• "The staff member was super friendly and knowledgeable about the product."
• "I was warmly greeted by a friendly customer service agent who made me feel at ease."
• "Great customer service"

Cons:

• "What an awful customer experience. I'm not coming back."
• "Abysmal customer service."
• "The female clerk who manages the line at the door is very unfriendly."
• "Ignored by at least 5 team members."
• "Shame about a lot of arrogant & unfriendly members of staff."
• "They don’t really care."
• "Very poor customer service and I'm unimpressed."

Staff Attitude

Pros:

• "What amazing staff. So helpful on the ground floor."
• "Super helpful staff made the buying experience very simple."
• "The store was spotless. The staff were super helpful."
• "Ted and Vinny made me feel like a valued customer."
• "Newton was very kind and patient with his help."
• "We were greeted by staff and offered help."
• "All the staff are very professional and wow honestly just mind blowing how pleasant and astonishing the place is."

Cons:

• "The music is bad and the people are annoying."
• "It is like they have never been to any training and don’t want to work here either."
• "Miserable service and attitude. All staff, most of them young and no experience in sales and useless."
• "Store manager was unbelievably unhelpful, rude, and patronising."
• "Staff have been generally pretty rude and unhelpful."
• "The Apple Store associates don’t make an effort to complete the purchase."
• "Some staff think that they own the shop/Apple store."

Product Availability and Service

Pros:

• "Successfully replaced my battery for my iPhone."
• "Much better than going to ISmash for bad quality screen."
• "The service for replacement and repair was prompt and effective, showcasing their dedication to resolving customer issues."
• "Not long after, a very lovely Federica met me and carefully explained the process and cost of repair."
• "Spoke with a manager and he said he'll make sure to keep one aside for me on the next shipment."
• "The estimated wait time was less than an hour which was great."
• "They efficiently replaced it with a brand new phone."

Cons:

• "Absolutely zero info on the website about the procedure for buying a new phone."
• "Needed a replacement. Not in stock. Had to go another branch to pick up."
• "One of the managers,a white woman, has just insisted on not accepting my return."
• "Had the band for 3 week and it worn out so fast, so it is the quality of the product instead of the customer fault."
• "Disgusting experience diagnosing an iPhone 14 pro blurry camera fault."
• "The 'battery replacement' managed to break my iPhone even further."
• "Was told my issue would be covered by warranty... I need to fork up £500."

Store Experience

Pros:

• "It’s a beautiful place and well positioned."
• "The location of the store is also excellent, situated in the heart of Covent Garden."
• "The store is easily accessible from nearby tube stations and is surrounded by a variety of shops, restaurants, and cafes."
• "One of the best Apple stores in London. A great selection of products and very helpful staff."
• "The combination of natural light, greenery, and the stunning glass staircase creates a refreshing and inviting environment."
• "The store design is sleek, modern, and well-organized, with an emphasis on simplicity and elegance."
• "The Apple Store in Covent Garden is well-lit, modern, and organized."

Cons:

• "However, there are not enough sales team to attend people in a rush hour of the day."
• "This Apple Store is full of staff in Blue t-shirts whose job it is to refer you to an invisible subset of staff who are actually salespeople."
• "Obviously there is no sense of time here in the service."
• "It's been 20+mins I am waiting past my booking time."
• "Poor experience today at apple store in Covent Garden."
• "Countless assistants but all of them sensationally busy either chatting to colleagues in groups or looking vacantly past you."
• "Around 10 kids with covered faces entered running and started screaming and stole boxes and boxes of items."