Samsung Experience Store Reviews Summary

Customer Service

Pros:

• "I have received fabulous customer service at Westfield Stratford Samsung Store today."
• "The manager, Tabul has a high level of customer service. Impressed."
• "Excellent customer service from staff, Joss, the store manager, extremely helpful went above and beyond to sort out my phone after having a problem and getting the accessories I got with the phone replaced."
• "Really helpful staff. The young man that helped me was so patient when I couldn't make a decision."
• "Lovely experience for a repair. The Samsung service from booking my appointment virtually all the way into store was consistently pleasant."
• "Helpful staff, big bright store with lots of working models of the products."
• "Great customer service from Stuart today."

Cons:

• "Incredibly rude tech support 'man' who convinced me I had not backed up any data before handing my phone in for a repair."
• "Manager was rude, unintelligent, uneducated and unprofessional."
• "The staff has incomplete knowledge of the products, ask a technical question and they'll start making things up."
• "Very rude, unhelpful staff and some have no knowledge about the products."
• "The service staff on the floor were great, but speaking to management about my issue was a laughable experience."
• "Once I became annoyed (understandably) Jonathan (service manager) started to shake with rage that I dare challenge him on his wishy washy nonsense and refused to serve me, then scurried back to the stock room."
• "Samsung products are good but their aftercare service is awful."

Store Experience

Pros:

• "The store feels very modern and edgy."
• "A very big and spacious store. There is lots of tech out on display to give you a good idea of what you want and it gives you the choice to compare items."
• "I visited London especially for this store."
• "Amazing. A wide range of products to be had."
• "It's a huge store where you can get all the Samsung items."
• "I find Samsung stores to be so much more interesting to browse than Apple stores, and I'm gutted that we don't have one where I live."
• "Spacious store with lots of staff."

Cons:

• "CAREFUL WHEN YOU SHOP: THERE ARE THIEVES INSIDE THE STORE and the STORE DOES NOT CARE."
• "Waste of time. Came in with an appointment and was made to wait an hour."
• "They have my phone over a month. They haven’t able to fix it."
• "It feels like you are not welcome into the shop, one of the staff was constantly looking at me."
• "Samsung Experience??? The female staff were rude and unwelcoming and male staff stood clustered together looking and commenting on young female passers by as though there were not at work but at a human meat market."
• "Every time I walk past, the male staff standing outside are leering at all of the girls."
• "The customer service in this store is absolutely shambolic."

Product Quality and Warranty

Pros:

• "The new protector made the phone look brand new again so I am very pleased with the experience overall!"
• "I took the phone to another Samsung store and they repaired the phone with no questions or fuss and considered it fully under warranty without any additional charge."
• "Met Chantelle who explained the features very well of S22 ultra, this phone fits my requirement."
• "I got my Samsung Galaxy Ultra 21 main camera repaired in 4 days."
• "Luckily mine was replaced for free as promised (providing it's the 1st time)."
• "Took it in for a repair and they fixed it with a full service. They replaced the battery."
• "I came in to change the screen protector on my flip 4, Richard that works there went out of his way with great support and information I needed when I didn't know a few things about the phone and I had it almost a year, haha."

Cons:

• "Guys keep away from Samsung specially galaxy flip as it will break and the guarantee is rubbish...my phone broke twice this year and they wanna charge me 350£ but I have another year guarantee...terrible experience!!!"
• "After half a year my phone stopped unfolding without any physical damage but due to how the inner hinge expanded the outside they claimed I had damaged it and would not allow me to claim the warranty."
• "They blamed me for damaging my phone when there was no sign of it at all and started promoting the latest phone to me."
• "They asked me to pay £524 to fix my phone when it was a known fault with the Z4."
• "Also the z flip 3 obviously has a fault with the screen where it cracks and bubbles at the fold. They will tell you it's impact damage and not a fault with the phone."
• "Luckily they agreed to replace it for free but the damage this battery caused to screen is going to cause us around £189."
• "The screen on the samsung fold 3 developed bubbles across the middle of the screen where it folds."