GardenSite Reviews Summary

Product Quality

Pros:

• "Excellent quality and first class service from start to finish."
• "The item itself is good quality, cheaper than everywhere else I’d seen."
• "Looks good and is very good value for money. We love our new greenhouse."
• "The quality of both design and construction are exceptional."
• "Very high quality product and exactly as described/pictured."

Cons:

• "Awful product. Since fitted not fit for purpose and contents now becoming ruined due to leaks across all joints."
• "The base is buckling, it cannot support the weight of the greenhouse, its a matter of time before it all fails."
• "Panels not square, leading to a lot of extra work and hassle."
• "The roof had holes in it, the panels were warped, dented, scratched and the quality itself was poor and flimsy."

Customer Service

Pros:

• "Customer service was great when I contacted them."
• "Abbey responded immediately to every e-mail and was most helpful."
• "They kept me fully updated by email, and the pond arrived as promised."
• "The Gardensite staff were extremely helpful even going out and taking some specific photos of the product glazing."
• "A friendly and efficient service, our garden arch came promptly but there was one piece missing. That piece was posted out to us within a few days, an exceptional service."

Cons:

• "The customer service and communications were very poor."
• "Unfortunately this company are an absolute nightmare to deal with and have no ability or understanding of customer service."
• "Absolutely shocking customer service. Spent £630 on an Oase Biosmart 36000 Pond Filter Set. Only had for 2 hours, after delivery and UV would not work."
• "They delivered a product that turned up in a state with no packaging, instructions, and with half the parts missing."

Delivery & Assembly

Pros:

• "Ordered pair of garden deer ornaments Friday and they arrived today Tuesday."
• "Delivery was on time, and the item although quite heavy, only took about 15 minutes to put together."
• "The delivery was a week late, but the item arrived sooner than expected which was brilliant."

Cons:

• "Ordered a preshaped pond online. The delivery was a week late."
• "15 working days quoted delivery time ended up being 46 working days."
• "Ordered a greenhouse and base, problems from the start, some broken glass."
• "I ordered a Halls Magnum greenhouse and delivery was faster than I expected, but had a few leaks from the corners."

Product Range

Pros:

• "There is an excellent variety of products to choose from."
• "Very pleased with the selection available, especially the solar powered water feature options."

Cons:

• "Unfortunately, the product range is good, but stock issues led to a long delay in receiving items."

Pricing

Pros:

• "Excellent value for money, the best price I found on the internet."
• "Prices are competitive, and in fact in this case cheaper than anything else."

Cons:

• "Got told that there would be an £88 'cancellation and restock fee' for a £150 pond."
• "They will not provide a refund without me paying £40 for them to collect it!"

Return & Refund Policies

Pros:

• "There was a no hassle returns policy and also confirmation via email as soon as the pump arrived back."

Cons:

• "Ordered a large glass fibre pond which arrived promptly, but the return process has been a nightmare."
• "Absolutely awful company, scoring one star is still not representative and I would have scored 0* if this was an option!"