Mercia Garden Products Reviews Summary

Delivery Service

Pros:

• "The shed I bought arrived promptly and the delivery guy was great."
• "The delivery driver was prompt with his ETA of arrival and called me when he was 20 minutes away."
• "Totally delighted. The delivery man was here very very early in the morning, by arrangement and was almost silent unloading."
• "Delivery of our shed was earlier than expected 😁friendly drivers, all items rcvd & no damages."
• "The summerhouse was delivered on time and the delivery guys were very helpful and friendly, they even carried the flat pack round to the back garden which I didn’t expect but I’m very grateful to them for doing that."
• "Neil the delivery drive was friendly on time and efficient with the delivery."
• "The shed arrived early on the day of delivery with a friendly driver who helped move it round the back of my house."

Cons:

• "Very disappointed, turned up and said they were unable to build due the base."
• "Delivery failed to leave a floor for my shed."
• "Took the day off work to receive my delivery got a phone call at 7.45 on the day of the delivery telling me that they couldn't deliver my shed and had to rebook for the next available date which was 8days time no sorry nothing."

Customer Service

Pros:

• "I received a high level of customer service from the moment I placed my order to receiving it."
• "They were quick to respond, asking us to take our own photos and they would replace damaged products."
• "The company were extremely helpful when I spoke to them and gave clear and helpful advice before it was delivered."
• "Customer service were helpful."
• "Contacted customer services who were apologetic and helpful and arranged for a replacement base."
• "The service provided by Mercia has been spot on since the day of purchase and the customer service team has been very helpful and friendly."
• "Mercia were fantastic - delivered exactly when agreed. Very friendly and helpful with the delivery and even provided some tips for assembly."

Cons:

• "Absolutely disgusting service. Summer house arrived badly damaged and was sent from Mercia like that. No help from customer service quality was really bad."
• "Very quick to answer on Google as everyone can see but terribly slow and bad attitude to deal with complaints."
• "Honestly, I would now avoid any product from Mercia in the future. Its poor-quality material, poor construction and worse customer service."
• "I rang Mercia customer service to purchase the replacements, the stock answer was we do not sell replacement items over two years."
• "Contacted customer services again and not so helpful today - no understanding or grasp of the issue."
• "The customer service is terrible, I sent the photos I will publish here."
• "Weeks and weeks of going backwards and forwards with Toni and Amy from 'Customer Services' trying to get a resolution."

Product Quality

Pros:

• "The shed itself was good value for money and especially for the sale price I paid for it."
• "The quality of the timber is excellent they included a few log planks spare."
• "Quality of the product was great. Had a couple of missing or wrong bits (very few) and they got these to me without delay."
• "They are of pressure treated timber. They are of very good quality, well made and feel extremely sturdy."
• "Quite sturdy. Pleased that all 4 side panels are solid pre built pieces made up of continuous lengths of tongue and groove paneling."
• "The Greenhouse was of excellent quality with all wood thoroughly treated and all parts present and correct."
• "The shed is great, well made, and great value."

Cons:

• "The tongue and groove panels have warped and twisted so that they have now opened up and allow rain to get in."
• "The door has also warped and is very difficult to close, as has the window frame, which also lets water in."
• "The wood after less than month has split in various places and broken in others."
• "All in all a very poor item and very poor company."
• "Windows shocking bendy plastic. Window strip damaged, Wood rotten, holes in the wood, knotts everywhere which will fall out causing more holes."
• "The quality of the 6 x 4' Wooden Greenhouse that I bought is very poor."
• "The quality is EXTREMELY POOR, bended wooden that has obviously been left outdoors in the rain, full of cracks, gaps, thin, weak and awful."

Assembly and Instructions

Pros:

• "It took 2 of us 5 hrs & the instructions where easy to read."
• "There are some very good instruction videos by the manufacturer on YouTube, which are far more useful."
• "Without a word of a lie yours are the best instructions I’ve ever used."
• "It is very good value for money. The delivery process was brilliant, the driver could not have been more helpful."
• "Shed was easy enough to assemble."
• "Shed arrived all parts were present with instructions that were easy to follow."
• "Straight forward to assemble between two of us in a few hours and everything fitted together perfectly."

Cons:

• "The printed instructions required some familiarisation and could have a been a touch larger print and clearer sketches."
• "The instructions had some sheets missing and I could get no response from your Email or phone lines."
• "A nice product but the instructions are a bit confusing."
• "The illustrations within the instructions don't clearly portray what they're trying to communicate."
• "The instructions are all there but need to be in a book form and not double sided A4 prints - these blew across my garden more times than I can count."
• "Instructions weren't great, some instructions were poor and missing important instructions or more specific helpful instructions."
• "The instructions were not great and printed very badly."