elbec Garden Buildings Nottingham Reviews Summary

Customer Service

Pros:

• "Over all great service and I would recommend to a friend."
• "Even had a follow up call a few days after delivery to confirm all is well."
• "Really helpful staff, who seem to really like working there and they really know their stuff."
• "Service was bang on. Placed order on line, kept up to date all the time and delivery date never changed and summerhouse was delivered the day promised."
• "Driver was extremely pleasant and so clean."
• "Quick response and next day delivery for a missing part as well."
• "Good quality for the price, delivery was as promised, driver very helpful."

Cons:

• "A diabolical company to deal with."
• "Absolutely shocking customer service and I would definitely not recommend their service."
• "Customer service is absolutely disgusting!!"
• "DO NOT BUY FROM HERE unless you want to be treat like a cash point."
• "DISGUSTING CUSTOMER SERVICE! NO PRODUCT RECIEVED AND EXTREMELY RUDE AND UNHELPFUL STAFF."
• "Customer service also lie about what is fact in the British building standard."
• "AVOID AT ALL COSTS!! customer service skills = 0."

Delivery & Assembly

Pros:

• "Recently purchased a palram 6'x10' plastic shed, delivered earlier than expected, excellent product."
• "We ordered the Mercia premium corner summerhouse on the Sunday and it was delivered on the Thursday."
• "Summerhouse I purchased was delivered on schedule and the quality of the item was very good and easy to assemble."
• "The Log cabin delivery was excellent- the drivers extremely helpful."
• "Ordered a 7x5ft Premium Shed. Delivered on time, all panels constructed well and in good condition."
• "It arrived on the day I requested and at the time I was notified."
• "Delivered in perfect condition."

Cons:

• "After waiting for nearly 3 months the shed was delivered, after about 4 time changes throughout the day."
• "Feel completely shafted after paying full price for a defective item that I am stuck with, which is not even watertight."
• "The delivery drivery was agressive to my wife and refused to put the shed on the driveway and damaged several panels."
• "Terrible service. Didn't care."
• "Let down at the very last minute, I will never be using either of these companies again and would urge caution for other potential customers."
• "Delivered with missing parts. Waited 2 weeks for replacement parts...Sent wrong ones."
• "The item arrived with several damaged panels, including door which was the most obvious."

Product Quality

Pros:

• "Great quality log cabin, though instructions could be improved."
• "Very happy with product and would purchase again."
• "I recently bought some palisade fencing from Elbec, pressure treated, 6 ' x 3' and I am really delighted with it."
• "The product is great. Was easy to erect and looks fab."
• "Shed is water proof, looks smart with assembly instructions easy enough to follow."
• "The quality of the item was very good and easy to assemble."
• "The product is reasonable quality."

Cons:

• "Bought the Mercia tall wall greenhouse and the workmanship was terrible."
• "The doors wouldn't close, the door had broken when attaching the hinges leaving a gap & the roof didn't meet in the middle."
• "The entire structure is poor quality wood and terrible construction."
• "Wouldn’t give them any stars to be honest, don’t waste your money on their rubbish products, that don’t fit together properly, falls apart all the time and the roof is now collapsing!!"
• "Its very flimsy (wafer thin ham thickness)."
• "The panels are not supplied at standard of any construction standards."
• "Total rubbish company I bought a 8x6 shed cost over 400 pounds not worth 40 pounds very cheap thin wood."