Waltons Reviews Summary

Delivery Service

Pros:

• "The driver gave me an estimated time of 0900 in fact he got there at 0902, He unloaded and was on his way."
• "Delivery was on time despite torrential rain."
• "Delivery was very prompt and the guy was absolutely brilliant and couldn't do enough for us."
• "The delivery was booked a week ahead, reconfirmed a couple of days before and the driver rang when he was en-route to give an accurate time."
• "Shed/greenhouse arrived bang on time."
• "Excellent Customer service and delivery. Received a call before the deliver to confirm the time."
• "From the first phone call to the delivery of my shed I received prompt, first class service."

Cons:

• "Awful delivery service! Still not received shed after waiting in for 4 consecutive days and constantly being told that the item is out for delivery."
• "Don't expect this lot to deliver your shed on the agreed date and time."
• "Disappointment. Weak communication- I could bot get date when I will receive the item then... it just turned up."
• "The delivery was so poor asked my assistance to take it off the flatbed but couldn't help me move it a meter in to my garden."
• "Failed delivery dates, even though booked day off work."
• "Delivery was not in time slot sent through by company when I had arranged to be home for so when I arrived home to find this poor excuse for a shed dumped out the front of my house where anything could have happened."
• "Instead expect to take an additional day off work to accept delivery! With no compensation whatsoever!"

Product Quality

Pros:

• "I am thrilled with my purchase, It looks amazing and is good enough to use (as we do) as a summerhouse/ conservatory."
• "But a good solid shed and I am glad that I chose the shiplap construction and superior roofing felt."
• "Very good quality shed at a fantastic price."
• "Really well made and although it looks amazing and intricate it was really easy to put together too."
• "Quality is great for the price and building it was straight forward."
• "The construction was good and I was pleased to see that screws rather than nails were provided to put it together."
• "The shed was great quality and had good instructions as well as more than enough fixings."

Cons:

• "Bad company with bad products."
• "Quality of the wood is awful, the roof beams are clearly showing signs of rot (no leaks in roof so obviously this was rotten when fitted)."
• "Ordered a shed which was delivered on a Friday with a warped back panel."
• "The tongue and groove pannels don't match up all the way around, but this (annoyingly) is most noticeable on the front in the middle of the shed."
• "Flimsy and parts not fitting together correctly."
• "The whole felt on roof has completely ripped straight down middle n ripped round the roof tacks."
• "The shed itself seems very flimsy."

Customer Service

Pros:

• "Great customer service, prompt delivery and good quality product."
• "Driver very helpful, pleasant and kind."
• "The customer service was excellent, from advice given about the building was good."
• "The sales office was knowledgeable and helpful and the transaction went smoothly."
• "I would definitely recommend Waltons if your looking for a garden shed."
• "No complaints, only compliments. Waltons will very definitely be my first option next time!"
• "I placed my order online for a corner summerhouse for my parents and was able to pick a specific delivery date. I rang up the day before delivery to explain it was a suprise and they were really helpful."

Cons:

• "The managing directors are ghosts it appears and send their call centre manager to deal with the mess ups created by incompetent staff."
• "Shocking! The customer service of the company is beyond inadequate!"
• "A thoroughly disappointing experience from a company that doesn’t care about customer satisfaction."
• "After many emails were exchanged with the most unhelpful customer services department I've ever dealt with."
• "So far I have purchased a shed and not received it in the promised 14 days - the customer service has been rubbish, possibly the worst I have ever had from a website."
• "Terrible company both to deal with and quality of summer house."
• "Awful company to deal with. No customer service skills. Poor communication."