McDonald's Leicester- Market Street Reviews Summary

Staff and Service

Pros:

• "The staff are helpful and friendly."
• "One thing I have noticed about this particular mcdonalds is that the front staff are aware of how to respond to children with special needs. Particularly autism. Really knowledgeable and helpful which makes a good change!"
• "Super fast service, great maccas! my order was done in under 5 minutes and it was pretty busy!"
• "The service is typically fast and smooth even at peak times."
• "I would like to say a big thank you to Kelly for the help she gave me with my grandchildren today."
• "Kind manager, when the system wasn't working he decided to give the few that were in the queue, their order for free."
• "Employees are courteous and helpful."

Cons:

• "They also do not check the orders through the app."
• "Food is good quality but service is often chaotic, they seem either short staffed or under trained."
• "Not Happy with Customer Service and I think they don't care about the customer and what he wants, they don't even listen what I say."
• "The slowest service of any McDonalds I have ever been in."
• "Awful. Atrociously bad unprofessional service."
• "Service was terribly slow. Despite lots of staff stood around talking. Had to wait 10 mins for food and it was cold by the time we ate it."
• "The staff were unprofessional, with one member swearing really loudly in the customer vicinity and not apologising."

Food Quality

Pros:

• "Food as good as any other McDonald's, restaurant was clean and tidy."
• "We had Fileto Fish Meal and it was delicious well cooked."
• "The food here is delicious and is priced very well."
• "Coffee was nice and food as expected, so extra star."
• "McDonald's uses excellent pancakes in Singapore. Soft and fluffy. People just love it."
• "This is a magical land of burgers, wraps and nuggets."
• "McDonalds is McDonalds. It was fairly quick, food was cooked, and my son lived it."

Cons:

• "Food quality can be quite poor."
• "Once got served chicken instead of the veggie option I had chosen which was written on the label of the item I received."
• "The pancakes were terrible - so dry and hard."
• "Food is cold and horrible."
• "Got a McFlurry and chocolate pie on my cheat day. Pie was colder than the ice cream."
• "The fries not only black but were also cold."
• "What I got from them was horrible. The food was very cold."

Cleanliness and Atmosphere

Pros:

• "Company designs on the walls add to the vibe."
• "It's always a popular mc Donald's but you can usually find a spot to sit upstairs that's why I go there."
• "The restaurant was clean with staff visibly taking care of the place."
• "Good Location in high cross next to the clock tower."
• "This was a fantastic restaurant to get a takeaway from after midnight; felt lucky it is 24 hours!"
• "The toilets are always clean and service is prompt."
• "Lovely site. Always keep clean and tidy despite how ridiculously busy it can get."

Cons:

• "Overall cleanliness was poor... rubbish on the floor."
• "Stood in the queue... They served everyone but me."
• "Toilet facilities limited as the upstairs was closed off, disappointed as it was a family visit to Leicester to see Tigers play."
• "There are no toilets or seating available."
• "Visited in the morning. Restaurant hygiene wasn't the best. Food was oily and put together haphazardly."
• "Toilet is often closed with an 'out of order sign'."
• "The area could be cleaned properly so others don't have to clean after whoever ate and left their junk behind."

Order Accuracy and Technology

Pros:

• "Gave The Lady The Money, She Had Me My Change & Receipt With The Waiting Number On."
• "Very fast service, you can also make your order with one of their new/fancy touch screens kiosks, quick receiving order."
• "Go here regularly. One time they managed to serve my full meal plus nuggets in about one minute."

Cons:

• "They had a layer of ice cream around the edge but were both completely hollow."
• "Probably my worst McDonald's experience ever! Firstly the touch screen POS had had receipt paper in it."
• "No receipts from the touch screen order points, resulting in wrong items, and missed items."
• "Ordered on uber eats as per usual this McDonald’s on market street always forget things from my order!"
• "Deliveries have always been inaccurate."
• "The service where you order things on the screen can be a little risky because I have had things missing from my order several times."
• "Missing burger yet again from McDonald's."