McDonald's Reviews Summary

Food Quality

Pros:

• "The food here is so fresh. In comparison to the McDonald's near my house, this one tastes more better."
• "Burgers with small patties (cheeseburger, Big Mac) tend to be good."
• "Food was good."
• "Finest cuisine I've eaten in me life. A statue should be made of my quarter pounder."
• "All in all it was worth waiting for, it tasted lovely and it was hot."
• "10/10 really great experience. My legendary chicken was the stuff of legends."
• "Food is always good."

Cons:

• "However, large patties (Quarter Pounder, Big Tasty) are cold or dry every time I order at this restaurant."
• "Constantly serving cold food, sometimes I dont understand how they manage to consistently serve cold burgers that barely melt the cheese."
• "This McDonald’s is An absolute joke! Every single time I order, my food is freezing cold, missing food, or given the completely wrong food."
• "The food here is always cold and stale."
• "The food was mid if that at best."
• "Disgusting cold food."
• "The fries were too cold and soggy. The Italian burger and Sweet Chilli wraps were cold too and the coke was bland and flat, all the fizz had disappeared."

Service

Pros:

• "A big thumbs up goes to Maria for maintaining the place spotless clean and delivering the best customer service I've ever come across in a fast food outlet."
• "Staff were great and understanding when my order was wrong and was dealt with professionalism."
• "Liked the table service option."
• "Quick service and food was of a decent standard for a good price."
• "Also, I forgot to mention that the service is also good and quick."
• "Service was great, although its busy they keep up."
• "The table service was prompt and the food came within good time."

Cons:

• "Ordered through just eat (although wouldn’t say this is their fault at all), our food arrived half missing."
• "The service was so slow, my lunch break ended by the time i got served my food."
• "Expected standard of food quality but very poor service."
• "Absolutely the worst experience of my year so far."
• "The staff's lack of professionalism and unhelpful demeanor further marred the overall experience."
• "Customer service was very bad."
• "Worst customer service I have ever seen."

Cleanliness

Pros:

• "The restaurant was nice and clean, a member of staff cleaned the self service touch screens after each use."
• "Very clean and organized, the personnel cleaned the touch screen from self ordering after every person that completed the order."
• "It was very organised only letting a few in at a time. Cleaning screens right after people had used them."

Cons:

• "The upstairs was closed and it was very busy."
• "Filthy dirty toilets."
• "The state of the toilet was nothing short of a shame—dirty and far from acceptable."
• "The bins were overflowing, left over food on rubbish on tables and the floor was disgusting with dropped food and packaging."
• "Toilets are disgustingly unusable."
• "Unfortunately the restaurant was extremely dirty."
• "Worst hygiene I’ve ever seen in a restaurant."

Order Accuracy

Pros:

• "These guys don't seem to get your order wrong which is nice as I've been to a few that do."
• "Food is just as good as any other McDonald’s, except this time they actually gave me the sauces I ordered with the food."
• "Food arrived piping hot too, correct order no issues."

Cons:

• "This is the worst McDonalds I've ever been to! They've screw up almost every one of my orders since the refit and the new argos style system."
• "After waiting an hour for our delivery there is still no sign of our food being cooked let alone being delivered to us."
• "Everytime we order something there is always a missing item."
• "For the 4th time, McDonald's Watford high Street has delivered a wrong order for my children."
• "Ordered happy meal for my little one, found no chicken nuggets in the happy meal!!"
• "This was the worst McDonald's I've ever had in my life, I ordered a plain fillet of fish which came with sauce and cheese but the box stated it was plain, a double big mac and the chicken big mac meals were also ordered the burgers were thrown together half hanging out the box, the fries to all meals were thrown in the bag and stone cold."
• "Definitely not the best McDonald’s in Watford, every time they don’t have something that I’ve ordered and it’s a huge fuss rectifying the issue, leaving my food to get cold."

Facilities

Pros:

• "Popped in mainly to use disabled facilities - clean and tidy but unfortunately door wouldn't lock so hope that's been sorted!"
• "A good place to enjoy a McDonald's. Can get very busy at times, staff happy to help."
• "Good place for students as it offers additional student meal and is relatively cheap."

Cons:

• "The touch screen ordering was a bit flaky- tried 3 times to get a completed order."
• "Hand gel dispenser was EMPTY and not easy to spot them, as they arnt signed or easily accessible."
• "Self-order machines do not print out tickets at the end of the transaction."
• "New stand alone ordering units and 1 till not a good experience."
• "Food Ordering machines are not working properly and poor manager at the store with poor management skills is maintaining the store."
• "The new way of paying and collecting does not work."
• "The toilet facilities were filthy with broken fixings."