KFC Heathrow - Bath Road Reviews Summary

Order Accuracy

Pros:

• "We were always, ALWAYS, greeted with a smile."
• "The food is awesome – so many tasty options."
• "Food was good, staff were friendly and polite, and the seating area was spacious and fairly clean."
• "Food was hot and freshly prepared and to good standard."
• "Food was yummy as always and enjoyed it with the extra gravy, popcorn chicken and fried chicken pieces."
• "Food tastes good."
• "The food was actually quite nice and nothing wrong with it at all."

Cons:

• "Every time I have been there over the last 2 yrs they got my order wrong and didn't apologise."
• "Incorrect order repeated it to the staff 3 times got home called them back was told, staff got confused."
• "More than once, they got my order wrong and I waited a long time in the queue at the drive thru."
• "They left out not one.. not two .. but FIVE items off our order in the drive through."
• "They regularly leave things out of your order."
• "They always get the orders wrong and missing food from your order."
• "Every single time I come to this kfc branch they mess up my order and forget half the order."

Service Speed

Pros:

• "SERVICE: Good. Longer hours i.e. closes at 0100 HRS so that's really handy for those rather late snacks. Staff are friendly and effective."
• "Food is delivered quickly & to be honest we never had to wait long for our turn."
• "Service was quick and staff were pleasant."
• "Very much appreciated for the staff who serves quicker and accurate."
• "Quick delivery."
• "Quick service and fair prices make it a go-to for a satisfying meal."
• "KFC near Heathrow with lots of tables, quiet due to proximity of the most major routes into LHR not being A4 where this was, but decent food at good regular prices and quick service."

Cons:

• "Very slow service, with staff concentrating on getting the self-service kiosk orders out before taking counter orders."
• "Reaaaaaaallly slow service."
• "They are taking 40 mins to deliver the food at the drive through."
• "Slow service, 40 minutes at drive through its shocking long and cold food."
• "From walking in to receiving food took 30mins."
• "Long wait time for a simple order, a lot of fast food delivery people getting fast tracked and pushing your orders back."
• "Always a very bad speed of service."

Staff Attitude

Pros:

• "The staff are quite helpful."
• "Today I visited KFC with my family and we been served of they boy on the floor he's name was Rakesh, so politely and hard working person, he serve us in very nice way."
• "Friendly staff."
• "The young woman that served me was excellent."
• "Sometimes though, the orders were accurate and staff were friendly."
• "Very clean. Friendly staff."
• "Staffed by lovely people from my experience."

Cons:

• "The manager won't help the customers at the till while there is a long line and people are leaving."
• "The staff don't look like they care about working there even the managers."
• "The staff refused to serve us unless we could demonstrate we had done the nhs track and trace."
• "The staff are an absolute disgrace and should be ashamed of themselves."
• "Tooooo slow and not friendly staff!"
• "The staff members were also backchatting about me while I was waiting in the drive thru."
• "The staff is so rude Zero in service from the disrespectful staff."

Cleanliness

Pros:

• "Bathroom was clean but no running water at sink, just working for cistern."
• "Place your order, park the car in their clean & tidy car park."
• "Clean, safe and ample parking."

Cons:

• "Used the gents toilets before I left and they were disgusting."
• "Maybe it was an off day, but as soon as I walked in, it smelled like the toilets were blocked."
• "The bathrooms are disgusting. They are dirty, the toilets are filled to the brim with toilet paper and it smells horrible."
• "Went to toilet and this was dirty as well."
• "The restaurant is disgustingly dirty."
• "Cleaning service of the toilets is very poor, smelling for vomiting."
• "Dirty tables. The staff came around, I thought to clean the tables. Nope. Just push the chairs under the table."

Food Quality

Pros:

• "Wings were nice and fresh."
• "Food/Chicken is tasty."
• "The food was delicious."
• "The food is great value."
• "Zinger tower box meal was tasty. chicken, wings, fillet, popcorn chicken, rice were good as well."
• "Food was good; typical KFC taste."
• "This was hands down the best vegan burger I’ve ever had."

Cons:

• "We got mostly inedible pieces and there's a layer of flour and some spices."
• "Cold floppy chips soggy chicken."
• "The chicken pieces were minuet and very poor. The fries were burnt and disgusting."
• "The chicken was disgusting brown they clearly didn’t change the frying oil from long time."
• "Food needs to be better cooked, everything has a luke warm taste to it."
• "Food was disgusting cold and tasteless."
• "The chicken was too dry and tasteless."