KFC Dunstable - White Lion Retail Park Reviews Summary

Service

Pros:

• "I had accidentally ordered one of the wrong items, but they had quickly taken my order back and changed it to exactly what I wanted."
• "Decided to walk in, as drive through was busy, good service great food."
• "Some VERY friendly and helpful staff, putting a smile on my face, nice hot, fresh food, unlike others, excellent quick service."
• "Great for a grab and go especially when I have run out on time."
• "The food had been ordered quite quickly and was very tasty!"
• "Quick service nice people at the drive-in."
• "Served very quickly, food was prepared and available in just over a minute."

Cons:

• "Very bad service 😡"
• "The service is a little slow at no fault of the staff as I would say it is understaffed."
• "The service was poor at best! There was only one person serving (at lunch time) had to wait 20 minutes to get food I had ordered, and then it was cold, chips were like rubber!!"
• "We've been waiting ages for our order to be taken while two female employees were too busy with a private conversation totally ignoring customers waiting to place the order."
• "Terrible service waited 40 minutes before having order taken."
• "Waited 20min, They got my order wrong even though I made him repeat it to make sure it's correct."
• "Very slow a lot of standing about with the staff."

Cleanliness

Pros:

• "They had a nice atmosphere with clean and nice decorations."
• "The restaurant was clean and bright, well laid out for its size."
• "The staff do go around sweeping & cleaning as soon as they have cleared the waiting customers."

Cons:

• "The last few times I've been in KFC at the White Lion, it's been filthy inside the restaurant."
• "Absolutely awful! NO CLEAN TABLES! Chips, Chicken, Straws, Drink, plus more all over the floor."
• "KFC food was as expected. But the hygiene of the place was extremely poor."
• "The whole place was awash with litter, bins overflowing, tables full with leftover food, a complete disgrace."
• "Toilets were absolutely disgusting. Urine over the floor.. urinals dirty... tables not cleaned down in restaurant."
• "Horrible... the toilets were filthy and the restaurant hadn't been cleaned properly."
• "Shop very dirty, toilets bad... Do not recommend!"

Food Quality

Pros:

• "I had the gravy megabox as it was on offer at £3.99... The chips are seasoned with a bit of pepper now and dipped in the gravy were really nice."
• "The boneless banquets were very good and exactly what we wanted."
• "The food is nice served and tasty."
• "I had a great desirable meal over there I loved it food is great and for my children and myself because having a great meal is all about chicken biryani with cooked chicken leg with roasted kebab and daal."
• "The chicken pieces were very oily, but nice (as long as you don’t have them too often)."