"Store is well laid out & is an easy shopping experience."
"It's a well laid out, light store with two entrances."
"The store's layout is well-organized, making it easy to navigate through the various sections and find what you're looking for."
"Very large store and great selection of clothing, accessories and home ware."
"This Primark is the tidiest one with the most range."
"So happy to choose to shop Monday morning and the store was quiet."
"It's also quite tidy compared to city centre Primarks."
Cons:
"Absolutely dreadful place, the absolute worst place to be on a Saturday."
"It's always extremely hot in the shop, making it very uncomfortable to shop in there."
"Very crowded and no control over how many entered or if people wore masks inside."
"Too busy, too many people in such a confined space."
"The escalators were out of order because of a leaky roof..."
"It is very inaccessible with a pushchair/wheelchair."
"Just a complete hole of a shop, never a good experience shopping here."
Staff and Service
Pros:
"The staff are very friendly and helpful!"
"Staff are excellent very helpful and knowledgeable."
"Very friendly helpful well informed staff."
"The lady who helped me was called Emma, she did a great job of talking me through what I was looking for and giving me the best advice to help."
"Went early to beat the queues but I forgot how popular it was, queues went down quick and staff were full of smiles and very helpful, even helped me down the escalator with my stuff."
"Staff are always friendly."
"Lovely friendly staff and lots of them everywhere!!!"
Cons:
"Also asked assistant in underwear dept for the colour code of a particular bra size and she didn't know and couldn't be bothered to find out!"
"Staff on the shop are few and far between, and there doesn't seem to be anyone else that cares."
"Wayy to busy, staff are rude and impolite."
"There always seems to be mess on the floors and never enough staff on the tills, leading to long queues."
"Most of the staff were miserable and very unhelpful."
"Never enough staff on the tools and staff not very friendly think Primark thinks it's doing you a favour letting you in. no customers no shop. No job remember management.!!!!"
"Both male managers were rude and couldn't care less."
Product Selection and Pricing
Pros:
"The store itself has absolutely nothing going for it but the bargain basement level prices and wide range of items, mean it is constantly packed despite its flaws."
"One of my favorite stores in Hanley, it has three floors and sells footwear, clothes, beachwear, accessories for men, women and children also sells houseware, beauty, sweets, small electricals and more all at bargain prices and great regular sales/reductions."
"Some clothing actually are better than branded especially their Disney range way cheaper than Disney store."
"You can get great quality homeware, beauty and clothing products for a reasonable price there."
"Great shop ! Full of really delightful 'up to the minute' clothing for the whole family at very affordable cost."
"Always good value for money."
"For what you pay, most items of clothing are great value for money."
Cons:
"Not as value for money as it was just last year but still decent enough."
"Prices have gone up a lot! And the Harry Potter and Disney pj's are very bad quality and shrink as soon as you wash them."
"Prices have slightly gone up."
"Clothes are cheap for the most part but don't always last longer than a few months can be hard to find sizes for bigger sizes people or for little boys."
"Not very big sizes in the clothes that looked ok."
"Not everyone wants mens skinny or super skinny jeans!"
"Really disappointed used to be really good for jeans and t shirts but now you go in there was only 2 style of Jean to fit someone with a bigger waist think it's fair to say I'll try elsewhere NOT EVERYONE LIKES OR FITS SKINNY JEANS if I could rate lower i would."
Shopping Experience
Pros:
"Primark is a nice and perfect place to go shop!"
"Love Primark, I know it's cheap and sometimes you go in there's nothing you see you like, but you can't knock the prices."
"Great for clothes and homeward shopping."
"To get cheap and value for money clothes and accessories and mostly children clothes primark is one of the best shopping high streets in the UK try and never regret it."
"They have a good range of choice for a lot now."
"Sale items are marked up really well."
"One of best place in Stoke-on-Trent to buy clothes for reasonable prices."
Cons:
"Be aware that Primark gets extremely busy and overwhelming at peak times, which can make accessibility around the shop feel near impossible."
"Only trouble is it's like sardines in a can they should be a limit on how many people are in there details aren't even been checked there's no room to walk around without having to go in n out of folk standing still nattering no idea if anyone has covid in there n nobody even having a care."
"NO SAFE DISTANCING. Can't expect one though in retail and entertainment industry."
"Zero f*+ks given to social distancing my many in the store."
"Very crowded and no control over how many entered or if people wore masks inside."
"Too busy, too many people in such a confined space."
"Customers don't always adhere to social distance rules."