Coopers Residential - Ickenham Estate Agents Reviews Summary

Communication

Pros:

• "Aaron has been professional and very polite, and he has understood our requirements to show us to relevant properties."
• "She was efficient beyond expectations and kept me informed every step of the way."
• "He has always kept me updated with information."
• "What I liked most about Coopers is that they constantly communicate with you through every stage."
• "Russell ensured we were kept up to date in particular during the lockdown and responded in a very timely manner and addressed all matters very thoroughly and professionally."
• "The help and advice that we received from Aaron was amazing."
• "He provided updates as needed and all communications were answered quickly and clearly."

Cons:

• "The draft brochure that was prepared was of a very poor quality."
• "Communication from the agency was also very poor."
• "Held on to our deposit for more than 2 months after we left the rented property."
• "Buyers beware of gazumping practices by this branch, having had an offer accepted on a purchase, spent money on conveyancing only to be told a week later that they had accepted a higher offer!"
• "This matter is still not resolved. DO NOT USE THIS AGENCY FOR RENTING PROPERTIES."
• "Very unorganized when it comes to dealing with tenancy matters."
• "Appalling behaviour from your staff, you should be disappointed."

Professionalism

Pros:

• "Russell and the staff were fantastic. At every point they were available for questions and swift with responses."
• "Russell dealt with the whole sale process with humility and sensitivity."
• "Perfect experience! Russell has been a pleasure to work with all along the way."
• "Our main contact was Russell, who was always responsive and professional."
• "Excellent service from Russell and his team at Coopers in Ickenham."
• "We can't recommend Russell highly enough, Many thanks Russell and your team."
• "Both Russell and his team were consistently professional and efficient."

Cons:

• "We had a very poor experience of trying to sell our house through Coopers which included at least one offer not being passed on and critical information not being conveyed to potential buyers."
• "Ultimately, our trust in the agency was completely lost and we decided to switch our sale to another estate agent (Orchard)."
• "Personally haven't been into Coopers-ickenham however I am aware of how rude the staff are."
• "The most critical failure of this estate agent was that at least one offer was not passed on."
• "I have rated the experience as 4*, as some of the early feedback from the buyer's solicitor and mortgage provider during the sales process, that was passed on in good faith by Coopers, subsequently proved to be inaccurate; which caused unnecessary stress as the timeline extended."
• "Tried to charge us for unreasonable things such as cleaning, disposing off things which were already in the house before we moved in."
• "Very Unethical and unprofessional. Complete disregard for customer service and care."

Customer Service

Pros:

• "Amber has been amazing. She has helped me each time I’ve reached out to her and she has always been professional and understanding."
• "Amber was extremely polite and helpful and advised me and my partner on the best steps to take when becoming home owners."
• "Aaron and Kayleigh did a great job showing our house."
• "Russell liaised with both sides and ironed out all the problems very quickly."
• "They were always accessible and helpful, proving a great liaison with our seller."
• "Kayleigh Arnold was very quick in responding and always helpful and professional."
• "If we have any problems or issues with the property, Ryan is always very responsive and willing to go the extra mile to sort out the issue."

Cons:

• "Very unhappy with the rental experience."
• "After this blip, the viewings team worked really hard again to find another buyer (although second time round we achieved a slightly lower sale price than the offers we'd had originally, which was disappointing)."
• "We had some hurdles to jump but nothing was too much trouble for them which really helped during a difficult time."
• "As a buyer you will not receive a good service."
• "If I were a seller I would give them 5 stars. As a buyer 2 stars is more than enough."
• "We used services of coopers estate agents as our managing agents for last many years for property let through them - Both Ryan Coleman and Guido Pani were always very helpful."
• "I have been letting properties through Cooper's for the past 7 years and cannot recommend them highly enough. The swift communication, problem solving as well as their professional conduct has made my experience through the years a pleasant and enjoyable one."