Coopers Residential - Hillingdon Estate Agents Reviews Summary

Customer Service

Pros:

• "The team at Hillingdon Coopers have been amazing."
• "Always quick to respond with helpful insights and nothing was too much trouble."
• "The attention they gave to me felt at times like I was their only customer."
• "Everyone who we have met or been in contact with on Coopers have been professional, helpful and more often than not, gone that little bit extra."
• "The consistent client care kept communication fluid throughout the entire process."
• "We appreciate the excellent customer service provided by Gary and the team."
• "All the staff at Coopers are extremely professional and nothing is too much for them, they will all go the extra mile as they take pride in having piece of mind that their clients are happy."

Cons:

• "They’ll arrange viewings and not have the decency to tell you they’ve been cancelled and getting your deposit back is another tale in itself."
• "Just to share my last experience with Coopers, just wanna say that they are not tenants focus. Coopers try to squeeze as much as possible money from you."
• "Not one to leave a bad review but found the lettings department not customer focused from my experience."
• "Also to mention if there was any issue they pass to the Landlord and when I was raising issue with Landlord he passed to the Coppers therefore is lack of streamline and responsibilities."
• "Overall, my experience with Coopers has been extremely unsatisfactory. Their lack of Professionalism, poor management, and unjustified charges have left me feeling frustrated and disappointed."
• "felt this branch are unprofessional by a lack of communication."
• "Well the good news is if you’ve failed all your exams and would like to be an estate agent you can probably get a job at Coopers. They were nothing short of an absolute nightmare to deal with. Staff are rude and incompetent; getting anything from them is like pulling teeth but they’ll bother you non stop if they want something."

Professionalism

Pros:

• "Coopers Hillingdon were very professional and supportive during the process of selling my house."
• "Charlotte Quixley at the Coopers was very helpful and professional in helping us find a beautiful house for rent."
• "David and his team are very professional and quick to react to clients needs."
• "Agent Ella Burley is an asset to the company. Her professionalism is outstanding."
• "Coopers have provided an excellent professional service right through the selling process for me and my family."
• "Paige Barber from Coopers was great. Extremely professional and helped me through the entire process for the purchase of my property."
• "Rachel is a joy to deal with, she's warm, personable, friendly but also super responsive and professional."

Cons:

• "They insisted that we need to hire a cleaning company (provided by them) to clean the house 'professionally they said' and spend another £400 quid on them."
• "We put a lot of effort in cleaning the property when leaving, and we were charged more than £300 from our deposit to bring a contractor to do the same job we did (this is simply fraud!)."
• "The deposit again, Landlord said that is managed by Coopers and Coopers said that deposit is managed by Landlord, a lost of emails back and forward just to see who has my deposit."
• "we even waited outside for Ella, she never arrived."

Communication

Pros:

• "Dealt with Javier Mato who helped us find rented accommodation in the Uxbridge area. Super helpful and really communicative."
• "I have just moved into a place thanks to George Payne at Coopers! He was great from the offset, the communication was top class and professionalism was unmatched."
• "Ryan was very helpful in sorting out a few information for us even it's been 6 months after sale."
• "Great communication throughout, we’re really glad we found them."
• "Javier's communication skills were outstanding."
• "Javier was very quick to give us the viewing confirmation and responding back to all of our queries in a very crisp manner."
• "Communication was also fast and clear, all my questions were answered promptly and the renting process was completed very quickly."

Cons:

• "For a week we have been calling and talking to both staff members within lettings about a property and multiple times we were told we would hear back from the lettings manager who is dealing with the property."
• "Sadly we are looking at other estate agent who have been great with communication and follow up from the start."