Coopers Residential - Uxbridge Estate Agents Reviews Summary

Agent Responsiveness

Pros:

• "Steven, our agent was exceptionally helpful, answered emails outside of office hours."
• "They answered any questions promptly, kept in touch on a regular basis, and helped chivvy the solicitors along."
• "She was extremely responsive, on the ball, and kept me up to date every step in the process."
• "He was always available to provide personal assistance often at short notice."
• "Communication is essential for us and we really appreciate being assisted 'every step of the way'."
• "Whenever we contacted them either by phone or e-mail, they were quick to respond, they listened and took on our comments."
• "The communication has been fantastic nothing was too much trouble for her."

Cons:

• "I got an extremely rude call from their agent saying they do not care about excuses when this was entirely due to them and the property not being ready to move in."
• "Also, the checkout report was completed an entire week after we had moved out so much of it was inaccurate."
• "Responsive when we were moving into our rental property, but incredibly unresponsive when moving out!"
• "Tried to call the agentS but they were become ghosts."

Professionalism and Support

Pros:

• "Their service is professional yet friendly, and any potential problems are quickly nipped in the bud."
• "He was professional at all times, informative, never pushy, listened to our search criteria."
• "Coopers really reduced to zero the stress and headaches of finding a wonderful accommodation after relocating from Italy."
• "Thank you Sophie for your timely, professional and stress free services."
• "Greg made our house sale as easy and smooth as any house sale can be."
• "Greg went above and beyond to get any issues sorted and I wouldn’t hesitate to use them again."
• "Any issues have been dealt with as quickly as possible and in a professional manner."

Cons:

• "We had to delay our moving date and pay extra money to rent the van we planned to use, to rent the space where we stored everything."
• "Once the review was given, the agency stopped caring about anything saying how it's not their issue that the flat wasn't clean."
• "Caution is not to use ackroyd legal as solicitors, as they never picked up Matt’s calls nor responded in timely fashion."
• "Very unprofessional letting agency."

Customer Satisfaction

Pros:

• "Overall I would gladly recommend them, and would be happy to use them again."
• "I just brought my first property through Coopers and I really couldn’t have found better agents to help me."
• "I would definitely recommend coopers."
• "Very happy with the service and Cooper's in Uxbridge. Thankyou."
• "I was very pleased and would not hesitate in recommending coopers in future!"
• "I would highly recommend them! Don’t even bother with other estate agents!!"
• "I highly recommend Coopers and hope to use them again if we do sell in the future."

Cons:

• "I will never recommend this company to anyone. They are themselves so full of excuses."
• "Unfortunately we didn't sell through them, and we wish we did as the company we used was a nightmare from start to finish."
• "AVIOD!"