Xenia Supplies Reviews Summary

Order Fulfillment and Delivery

Pros:

• "I am really delighted with my recent order and will not hesitate to recommend to others and place another order in the future." (Review praising excellent customer service and product satisfaction)

Cons:

• "7-10 working day delivery has now turned into a month and still item has not arrived." (Complaint about significant delivery delays)
• "Ordered a microwave, didn't arrive for 4 weeks after my '5 working days window'." (Complaint about delayed delivery)
• "Ordered items that were in stock on 12 March 23, when they didn't arrive as expected I was told they were due a delivery that week." (Issue with stock availability affecting delivery)
• "I paid for an order that has never been sent out." (Customer did not receive the ordered product)
• "Ordered some tab grabbers. They were the cheapest online. 12 days later no delivery." (Delayed delivery despite payment for express shipping)
• "Ordered a slush machine months ago and have never been contacted back in regards to the situation." (Long delay in delivery without communication)
• "I ordered teapots from Xenia Supplies and paid in full on 23rd May. I contacted them to advise of non receipt which they promised to chase and update me on. Nothing!" (Non-receipt of paid items)

Customer Service and Communication

Pros:

• "I bought several high value items from this company on a Sunday and they were delivered on Tuesday." (Positive experience with quick delivery and service)
• "Called their customer service line last week just to check they had received the order okay, call answered after the first ring and the chap was very helpful." (Positive feedback on customer service responsiveness)

Cons:

• "No one pick up the phone!!! Not replying to my complaints email." (Complaint about lack of response to customer inquiries)
• "I returned an order in February 2023 and despite several emails and calls, most of which they have not responded to, I have not yet received a refund." (Issue with unresponsiveness and refund process)
• "Ordered equipment then waited over two months, it never arrived. They don’t respond to emails or answer the phone." (Lack of response and poor customer service)
• "Very dissatisfied, Place a web order nearly 3 weeks ago, have chased twice and been advised our order will be delivered within three days which it has not, tried to call several times, and they never answer the phone." (Ineffective communication and unfulfilled promises)
• "Bought goods on 22/04/2022, payment was taken, still nothing received, trying to ring since then, phone hasn't been answered even once, no response to messages left." (Non-receipt of goods and lack of communication)

Refund and Return Policy

Pros:

• "The refund was prompt and received in full with no problems, courteous response and emails." (Positive experience with refund process)

Cons:

• "Since then cancelled the order and was told a refund was on its way - no response to calls and emails and still no refund." (Complaint about unfulfilled refund)
• "Never received my goods or money back !!!" (Issue with non-receipt of products and refunds)
• "Ordered a size 8 pair of working shoes, received a size 6. I emailed them but no answer, so I called them and now I have to pay to send them back." (Problem with return policy and incorrect order fulfillment)
• "I have emailed, sent a form from their website and called and left voicemails to not get a single response." (Lack of response regarding a refund request)
• "Have been waiting over 3 months for a refund." (Extended delay in processing refunds)