Romans Letting & Estate Agents Uxbridge Reviews Summary

Staff and Service Quality

Pros:

• "All the staff were helpful and efficient."
• "The staff were very friendly and helpful."
• "I have found the team at Bennett Residential to be extremely professional and courteous."
• "I have been impressed by their professionalism, communications, response to queries, and efficiency in finding tenants and managing tenancies."
• "From the initial meeting to sale competition, I had every confidence that the team were focused on my sale and that I could trust their advice."
• "The team at Romans in Uxbridge have provided me with an excellent and professional service."
• "The staff at Bennetts Uxbridge were always available, professional and friendly."

Cons:

• "I would absolutely NOT recommend to use Romans Uxbridge agency to rent a property. They have been efficient for me to move in but are a NIGHTMARE since I moved out..."
• "For a tenant, this is by far the worse agency I have ever dealt with... If you have any other option at all, skip Romans. It will save you plenty headaches."
• "All reports take months to be settled, some of them did not get fixed after a year."
• "There is a massive lack of communication. Romans have been ignoring me for 1 month now! Not returning calls, not answering any emails."
• "Moving out was like pulling a tooth with no pain medication. Even after move out I’m still being stressed."
• "Very bad experience. All references were made, deposit paid, and checking in date confirmed. Then received a phone call from a rude man telling me we cannot check you in on that date and I can give you your deposit back."
• "Their no deposit option is a joke, you will be paying monthly for years only to have to pay some more at the end of the tenancy because it doesn't cover anything."

Communication and Responsiveness

Pros:

• "She has an eye for detail, understands our needs, and possesses outstanding communication skills."
• "We can call him or email him at any point and he replies to our requests quickly and also makes sure he gets it resolved."
• "She communicated with me at all times during the process."
• "Every phone call or email was responded in timely manner."
• "The best part was the exceptional customer service she provided with her speedy responses via call and email."
• "Her response time and communication is first class."
• "They are efficient and keep their clients updated."

Cons:

• "Roman Estate Agents - Sales and Lettings are absolute charlatans, they will say anything to take your property on."
• "There was a small problem with another agent who proved unresponsive when I had questions about the tenancy agreement."
• "AVOID DEALING WITH THIS COMPANY! This company is prearranging rent to their favourite customers before even arranging viewings."
• "The only let down was that some things out of her control were not said from the start by the Romans head office and delayed the moving process."

Professionalism and Efficiency

Pros:

• "I would recommend Romans Letting & Estate Agents!"
• "I would wholeheartedly recommend their services."
• "Seamless experience. Would highly recommend. We bought our first property a month ago through Romans and I must say they are an excellent bunch of people to deal with."
• "I would definitely recommend Romans to friends and family."
• "I am very pleased with the tenants that Romans found for my house."
• "You are very precise, knowing your clients needs straight away, avoiding time wasting."
• "They would call a couple of times a week even with no information but it was reassuring to know they were on the ball."

Cons:

• "The actual purchase process wasn't flawless and there are always little things that can be improved on."