haart estate and lettings agents Harborne Reviews Summary

Customer Service

Pros:

• "Her customer service was absolutely astonishing, she comforted me with her friendly mannerisms and made me feel at ease by taking every question that I had in mind in to consideration."
• "A big shout out to Elisha from the lettings team for going above and beyond."
• "She has been really quick to reply to my emails and my phone calls, and also solve a lot of the mistake that Haart had with my tenancy."
• "A huge thank you to the Letting Team at Haart. All members of this team have gone above and beyond to help with my queries."
• "He answers all my e-mails and phone calls me to keep me updated which I haven’t received in a long time."
• "I’d like to give a personal thank you to Chanel for her phenomenal customer service."
• "Regularly calling us with updates and helped us through the process of our application, answering any queries we had."

Cons:

• "The only negative point was that I went with the solicitor Haart recommended to me and that was the worst decision ever..."
• "The new manager Hardev was always absent, never replying his emails or texts."
• "Overall Haart as a company they ignored my emails and my calls, and for 3 years in the property I lived with a leak in the kitchen that was never fixed."
• "It's frustrating that I had to deal with the consequences for their lack of understanding the place."
• "Nice reports but my service was clearly very poor."
• "I was very disappointed by the way Tara and the agency handled this issue as they acknowledged their mistake but no further actions were taken."
• "As a letting agency, Haart are not very good to their tenants. Any problem reported through their online portal goes unanswered & I would assume unchecked."

Professionalism

Pros:

• "I recently sold my property through Haart Estate Agents Harborne and have no hesitation in recommending this fantastic team 100%."
• "Taking into consideration my race and my interests on the same day of my inquiry at my viewing, I was very pleased with the customer service I got off of her."
• "I've finally aligned with an estate agents that meets the needs for my property."
• "She is very accommodating, friendly and professional."
• "She is super well organized, helpful and does a fabulous job."
• "Elisha made the process easy with her top-notch professionalism, excellent communication skills and prompt feedback."
• "She was very Professional, Helpful and supportive throughout the rental process."

Cons:

• "Disgraceful company. Haart signed a renewal for a tenancy agreement WITHOUT my, the Landlords consent."
• "Property management is totally careless communication and service is very poor."
• "Unfortunately a terrible experience of trying to sell my house with Haart."
• "I have had frankly a terrible experience with Haart lettings team in Coventry since the very start of my tenancy."
• "Even as landlord, you can’t get anyone to answer phone .. emails or messages… waited 10 days one time for urgent message after calling, emailing, messages on messaging service."
• "Worst agency ever! They are misleading, deceiving their tenants."
• "They just lie to your face. They ignore their customers' complaints."

Communication

Pros:

• "Was a really simple and easy to view the property thanks to Shannon."
• "I didn't have to worry about anything during the process."
• "The best part of the whole experience was Krystle agreeing to waive their notice period to terminate the agreement so that I could use an alternative estate agent."
• "She is easy to communicate with and kept me updated with the progress regularly..."
• "She followed up on all the matters discussed."
• "Chanel made sure I was looking at the right properties which fitted my price range and amenities."
• "Any issues are communicated to myself in a timely manner and she manages the resolution from beginning to end, making my life much easier."

Cons:

• "Having since completed my house sale with a different agent who generated many viewings with proceedable buyers and multiple offers within a couple of weeks of the house being on the market and whose communication was absolutely fantastic, I have realised how things should be done and it is clear that the problem in selling my house with Haart was nothing to do with the house itself and everything to do with Haart's approach which unfortunately gave the impression to me that they are ineffective, not proactive, disjointed and lacking in communication."
• "It unfortunately felt like they were trying to give the impression they were achieving viewings when in reality, they were unable to achieve any real interest."
• "The property management hotline is always unavailable and they never reply to emails."
• "Lettings (can’t comment on sales) consistently appalling - I have multiple properties with the agent … multiple unforgivable incidents."
• "The multiple marketing flyers through my front door afterwards saying they had had success in selling houses just like mine really was the icing on the cake."
• "I initiated a discussion about the surprising lack viewings despite other similar houses on my road selling quickly with other estate agents and I was told that they could not explain why the house was getting no interest (surely that is an estate agent's entire job?!) and that they would brainstorm ideas and come back to me but I heard nothing further about this or what they were actively doing to sell the house beyond listing it online and sending it to registered buyers on their mailing list (which I have since learned was a pitiful number)."
• "Again, a complete lack of communication as had I known this, I wouldn't have agreed to the viewing as I was not in a position to wait for a potential buyer to sell their own house first."

Support

Pros:

• "I am delighted on how Raj helped me to sort out some problems."
• "Josh has been showing us around a property in the area and patiently answering all of our questions. He's polite, professional and really knows his stuff about the area."
• "She did a fantastic job, responded quickly to questions, and transparent with every detail."
• "Chanelle, property manager, has been very helpful escalating this to the landlord and trying to arrange solutions."
• "We liaised with Haart Harborne and more specifically with Shannon, as landlords planning to rent out our apartment in Birmingham City Centre."
• "My partner and I have rented through Haart for over a year and despite the circumstances of COVID they have repaired issues at our property."
• "Very supportive in our renting journey."