Currys Reviews Summary

Customer Service

Pros:

• "It's not what you'd expect from an area such as Canary Wharf, but they have good displays and customer service is rather good."
• "The staff are very helpful and kind, I am especially thankful to Asikto Saha who has constantly been helpful."
• "Sham, the team member who supported me, was very friendly, knowledgeable and helpful and provided a great service!"
• "I received all the technical assistance and an amazing customer service from Asikto."
• "Fantastic help today from Miles, really helpful answered all my questions, gave good advice, didn’t try force to upsell me."
• "The gentleman with the sunflower lanyard was amazing. He greeted me with a warm welcome, tended to me very quickly and was friendly."
• "I was served by Phillip and Saifur, and the service was completely immaculate."

Cons:

• "The management seems to be completely unaware of the fact that its against the law to mislead customers."
• "The staff at Currys Canary Wharf seemed so uninterested in helping me."
• "Numerous phone accounts have been taken out in my name at this store without my knowledge."
• "Stay away of this store better purchase online."
• "Rubbish Customer service, when it come to sale, they find many ways for you to pay, but when come the time to refund they are rubbish."
• "Very poor customer service. I ordered a game for ps4."
• "Terrible customer service. Arrived at shop, two assistants yawning and blatantly ignoring me."

Staff Attitude

Pros:

• "Asikto made sure that this time round my mum was happy with the product and service from start to finish."
• "The employee who helped me and served me was actually really friendly and a very good customer service."
• "I will definitely recommend this Curry store and in particular the professional and patient assistance of Asikto."
• "So impressed with the professional service received from Miles."
• "impressed by the service from a staff called Saifur. who not only be courteous and professional, but also so helpful with help checking the contents inside as requested from myself."
• "I was served by Asikto, I went to the Canary Wharf store as Asikto already helped selecting my laptop in April. He was extremely knowledgeable and found a laptop that suited my business needs."
• "Visited to fix the error in purchase below. Was helped by the new store manager Dhiren, he is a fabulous guy and sorted the problem in 5 mins. 5 stars for his customer service."

Cons:

• "If I could rate this as a zero I would. The only reason why I am giving a one because of one of the sales rep who prevented her colleague from overselling me things I didn’t need."
• "Avoid!"
• "0 star if there is a choice! Shocking awful experience!!!"
• "The worst part is he was ignorant of his ignorance. No apology or courtesy. Get this guy off the shop floor. Or at the very least some serious training."
• "Poor, poor, poor. Ordered a phone and advised I could collect in a fee days time. Arrived to collect and as instructed, but no phone and no ETA."
• "Extremely rude staff!!! Staff member who served me clearly did not want to."
• "Terrible service and attitude from staff, worst I have ever received."

Product and Store Experience

Pros:

• "Small store but they've packed a lot in."
• "It's small so it's selection is not at big at any other Curry's, but it does have a little bit of everything."
• "To be fair, I bought something tonight on sale that was ACTUALLY on sale at a good price."
• "I got a good deal on Fitness Tracker wrist band, got it for GBP 20."
• "Perfect service and quite knowledgeable people!"
• "This is my go-to store when I need anything tech. Bought my amazing Lenovo laptop that I am very happy with from there."
• "Curry's PC world is a customer friendly store."

Cons:

• "You CANNOT use a CURRYS GIFTCARD if you want to buy a PHONE in store as the Carphone section does NOT accept them."
• "DO NOT COVER YOUR PRODUCTS WITH CURRYS CARE PLAN. In my whole experience in the retail market both as customer and employee I have never been treated like this."
• "The #Lenovo laptop I bought was faulty, they replaced the motherboard but never ever worked perfectly."
• "Went in with the intentions to purchase a Bluetooth small speaker to use for my dance and exercise classes... Then I get told I can't test it before purchase."
• "Not the best prices and the staff doesn't make it worth buying from here."
• "There are some 'tricks' they use to convince people to buy from them, such as cashback."
• "Thoroughly revolting experience... Poor product selection, persistent advice to buy unneeded extras and bloatware, and deliberately confusing T&C's."