Wolf Armouries Airsoft and Smoke Grenades Reviews Summary

Product Range and Quality

Pros:

• "The range of products available was truly impressive - catered to both beginners and seasoned players."
• "They have the largest collection of air soft carbines, pistols and tactical gears."
• "Their extensive selection of equipment and accessories was impressive."
• "The shop is beyond amazing with a fantastic collection."
• "They only sell the best quality airsoft gear and give honest opinions."
• "They have an amazing selection."
• "Great selection!!"

Cons:

• "While there is a good selection of guns on display, the majority are just stacked inside boxes, and the accessories are kept behind a locked cage meaning you cannot get a sense for the weight of the item or even get close enough to read the packaging."
• "The website doesn't show all of what they have in stock."
• "Good selection of guns on the wall but almost every gun I saw on the website that I liked was out of stock which was a shame."
• "There was a wide range of Airsoft products available but, at insanely high prices."
• "also some of their items are overly priced compare to places like patrol base."
• "The shop is very well funded and offers quality products but abuses a bit on its margins as it sell products at a very high price compared to other off-London stores."
• "Fire support has wider range of products."

Customer Service

Pros:

• "I went to Wolf Armouries on a few occasions now and have always recived good service and good advice."
• "The guys there are incredibly friendly, and you can rest assured you'll be in good hands at their shop."
• "Great Store, well stocked and merchandised, incredibly helpful and knowledgeable."
• "All staff are friendly, kind and know their products through and through."
• "Great staff helps with all questions and makes amazing suggestions for purchases and more."
• "Each time the staff have been very helpful in explaining and showing how it all works and how to maintain."
• "The staff were very helpful and friendly and amazingly so were the customers, we had a good chat with some about what guns are good and commented on each others purchases."

Cons:

• "The staff are very arrogant and seem to be lacking in basic social skills."
• "Super rude people. Don't care about customers."
• "The worst customer service ever received in my life."
• "The customer service unfortunately does not exist."
• "Staff wasn't very helpful and said it wasn't under warranty as I hadn't used bbs they sell and were unwilling to even take a look."
• "Service is average at best or very good depending on who serves you, staff can be ignorant at times."
• "The staff were abrupt and rude and felt 'over worked' when questioned about the various guns."

Pricing and Value

Pros:

• "Their prices were very good."
• "The shop... reasonable prices."
• "The price of the gun was good, and the shipment price as well."
• "Additionally, I was pleasantly surprised by their competitive pricing."
• "The prices were competitive."
• "price is quite good."
• "Not too shabby on prices."

Cons:

• "Do not recommend this place at all! Save your money"
• "Prices are high."
• "They also own an airsoft site (bunker 51)... albeit at high prices."
• "Other than that good range of products, although a bit on the excessively pricey side."
• "Also quite overpriced."
• "Zero one Airsoft offers a better price."
• "But hell, they are tight as a ducks behind. Spent £1500 in there in 1 transaction. Absolutely no deal at all apart from a discount on a bottle off BBs."

Online Experience

Pros:

• "I got my UKRA two weeks before Christmas. Got it to wolf and ordered myself my first proper AEG. I ordered over the phone at half 3 on a Thursday the week before Christmas and it was with me the next day just after noon."
• "Everything was posted quickly, customer support was very helpful."
• "The shop has all of its online stock so you can even look for things online before coming in to check them out."

Cons:

• "The online experience is definitely lacking a lot!!!"
• "I will never purchase another item from this place unless I walk into the shop personally!"
• "I regret ever making a purchase at their online store and I would recommend that people use another website cause waiting this long is just pathetic!!!"
• "No communication, terrible post-customer service and completely forgotten about."
• "The website said that what I needed was in stock but... it was not in stock; there was an error in the stock records."
• "Ordered an XDM magazine from these guys. must have been sitting there a long time as it arrived with a pretty substantial leak."
• "Don’t waste your time coming here."