"Jonathan from the office called me regarding an issue with my defense... he was extremely helpful."
"Jonathan from customer services was really nice."
"Kenzie sent a replacement free of charge. Excellent products and service."
"The staff I spoke to via phone and email were fantastic."
Cons:
"The customer support was utterly useless."
"Okay can't give 5 stars, the customer service is rubbish."
"I have contacted them numerous times about it and have received no reply whatsoever."
"They don't bother answering emails, don't pick up phones."
"I have emailed them twice, after not getting a response back for 4 days."
"I wouldn't even give them 1 star. I brought a aeg g36c put the battery in to dry fire it and nothing after that."
"Very very poor customer service been waiting for over 3 weeks for 3 items to be replaced after completely wrong order sent / stuff missing off order also."
Product Quality
Pros:
"Purchased an M4 BB gun, 2 tubs of BBS and some targets for the first time, and everything was perfect."
"Bought a bb rifle from them, quick delivery, good comms, excellent rifle."
"One of the best airsoft stores in the UK, my mom bought me my gear from them for so cheap, the m4 I bought was only 89.99, and it's actually pretty good."
"Thx guys super quick delivery great gun and a super super paint job."
"I was amazed with the items I received in the £30 mystery box."
"The handling, shooting, and feel of the gun it's self is amazing!"
"Bought several guns for me and my son for target practice and the occasional airsoft battle, great range and prices."
Cons:
"One of the items was broke, its taken me 17 emails 62 phone calls and a month later I finally received a replacement for it to have the exact same fault as the one I'd sent back."
"Tried to email and ring about returning a cheap and nasty rifle for 4 days with no replie."
"Tried hoplessly to order an A&K ZB26 from their sister fake website Rambo airsoft which is a complete scam as the website is broken but they still update the stocklist."
"I have received a couple of orders from this site and I am pleased every time. I had a recent issue with an order which was sorted very efficiently and appropriately."
"The order arrived incomplete. The missing items arrived a prolonged period after."
"I paid £35 for my bb pistol which broke the day I received it."
"Bought several guns for me and my son for target practice and the occasional airsoft battle, great range and prices so also bought more."}