Address: Eastern Rd, Brighton and Hove, Brighton BN2 5BE, United Kingdom
Phone: +441273696955
Rating: 3.5
based on 269 reviews.
Staff Professionalism
Pros:
"Brilliant staff. Honest time frames when procedure would be carried out."
"Hardworking staff who are trying their best in abysmal working conditions."
"The Staff there are Wonderful, and Dedicated and highly Professional and efficient."
"What can I say about these guys..caring, attentive, kind, helpful and sweet."
"I saw plenty of small acts of kindness being offered, from receptionist, porter, through to radiographer and nursing staff."
"Their wonderful care and excellent communication skills were exemplary."
"The care, patience and enthusiasm shown by the nurses, doctors, consultants, cleaners, kitchen staff is truly outstanding."
Cons:
"BEWARE THE NIGHT STAFF. Imagine you have had 2 back surgeries within a week, can't move your legs and can't control your bowels."
"I never in life have encountered such poor professionalism and lack of interest her job as a nurse working in an environment that is supposed to care for and look after their patients."
"The triage nurses are extremely rude to non-British people, even if you are polite yourself and your english is superb."
"Extremely rude clinical navigator at this a&e, was extremely rude to my partner who had come in to get his broken arm seen to."
"The most incompetent and rude staff I have ever encountered and the doctors give false information."
"The nurses at A & E were extremely unhelpful, in fact I'm not sure why they went into nursing."
"Some nurses (not all) bordering on rude."
Facility Conditions
Pros:
"Came in on the morning with a fractured shoulder and was seen to quickly incl. an x-ray and 2 nurse assessments."
"The theatre for the surgery was beautiful all the mod cons."
"Hospital is nice and clean and lovely staff."
Cons:
"The RSCH isn't the best looking hospital as parts of it are really old and pretty much falling apart."
"The buildings are dark, old, cramped and needs a total revamp."
"The hospital itself is a ****hole, A&E is not fit for purpose, the whole place felt tatty and grubby."
"The car park is poorly maintained, in virtual darkness even in daytime, with pay machines that are broken more often than not."
"The place is filthy Rubbish on floors."
"It's so rammed in A&E it looks like scenes of a war zone on TV."
"The toilets do not flush properly so if someone has been sick, it will clog up."
Communication & Care
Pros:
"Excellent service they provide, constant care, doctors and nurses are so kind, helpful and understanding."
"Ambulance team wonderful!."
"Seen swiftly and given good advice and treatment."
"The doctors and staff I have encountered in two recent experiences in A&E for a medical condition have, without exception, been first class - conscientious, caring, and highly professional."
"The staff from A&E through to the X rays department and the ward I was put on were exceptional."
"On several occasions I have had to visit the SDEC department... I have been given the best care and attention possible."
"The trauma team on my arrival were professional, dealing quickly with immediate considerations and keeping me informed every step of the way."
Cons:
"While my mum was in pain in the reception area waiting after 3h... the young receptionist... said in a very rude way she was not a nurse and couldn’t give me any pain killers."
"The doctors barely communicated, promised to come see me but didn't."
"Having only a couple doctors on rota and letting a vulnerable person wait for hours and hours to be examined... what is more to be said?"
"No communication re progress and possible time it may take to process you through their system."
"The doctor then had the audacity to tell me that I wasn't sick enough, and had already taken up enough of his time."
"WARNING: Autistic people are not welcome at this hospital & are abused by staff for not having neurotypical distress mechanisms."
"I was beside myself in pain and concern, telling them that this ordeal of coming in and being discharged without any investigation or treatment was driving me to the edge of what I could handle, and still no one cared."
Waiting Times & Accessibility
Pros:
"If you have a medical problem you ring or email and they respond within the hour!"
"It's an unexpectedly amazing experience. We arrived here around 1.00 in the afternoon and thought we had to wait for a long long time to see the doctor but only after 40 mins of waiting he saw the doctor and even got the blood test."
"I had to go in early Saturday morning and was surprised as they were busy but I got triaged really quickly and treated well."
Cons:
"I went there last night with severe pain in my ear and side of head, waited for 4 hours only to be told I’d have to wait another 4 hours to be seen!"
"Rushed my wife to A and E at 3pm. Waited 7 hours to see a doctor."
"The only concern was we had to wait over four hours for the ambulance."
"In total I have waited 12 hours, from 1pm till 1 am and as the bus no longer runs, I had to spend on a taxi to get back home."
"I waited from 9.20pm until 5am to be seen by a doctor."
"Second time in 5 years I visit, long queue, took them 15 minutes just to check our temperature at the entrance."
"just been with my wife yesterday at 11 am, severe back pain, painful arms and numbness, she couldn't move her fingers at all. been waiting around 7 hours to see a doctor."