Princess Royal Hospital Reviews Summary

Staff and Service

Pros:

• "Thank you to everyone in A&E and the car teams, and MRI/CT scan teams and especially to The Doctors who assessed and kept me informed at each stage."
• "Very professional and caring. Newtimber ward excellent people."
• "Every member of staff I had contact with was courteous and helpful."
• "Staff are all helpful and nice. Outpatients appointments are particularly efficient."
• "Everyone I came into contact with among the staff including reception was extremely helpful and caring."
• "people working here deliver care with professionalism and humility above and beyond.. huge respect and great appreciation from me for my experience there in the early hours of this morning, thank you."
• "The a and e department staff are second to none and I was treated like a human being and not just a number."

Cons:

• "So far the worse service I have had."
• "I've spent hours in the past being neglected over a broken foot."
• "Shocking place went in for a minor operation and so depressed I had to walk out before the surgery,"
• "The nurses on the nightshift were disgraceful left multiple patients in agony while they sat scrolling through loveholidays showing each other their holiday, had to beg for pain relief and was completely ignored."
• "Awful service, very dirty and no one wants to take any responsibility."
• "When I asked how long the wait would be I was greeted with rude answers from the people behind the reception."
• "Staff are rude and unprofessional most of the time."

Facilities and Environment

Pros:

• "A useful collection of food and drink options here at the hospital cafe and small shop area."
• "Useful for general appointments and stuff that would save a trip to other busier hospitals, as this has a large catchment area for stuff."
• "Very good that hospitals make people aware of infections by urging us to use the dispensers on display"
• "First time here at Princess Royal. I was impressed by the way it's laid out and the great signage which is easy to follow."
• "Princess Royal also has some equipment for checking cancer and other ailments that is not widely available elsewhere in the southeast."
• "I am always well informed and involved in decisions, all done with the friendliest approach."
• "Everyone from the volunteers, admin, HCA's, midwives, diabetic team, sonographer's and doctors are so friendly and efficient."

Cons:

• "Simply nitemare parking! Had 215 appointment arrived 130 40 minutes still no space parked in one of four empty disabled spaces, and paid double, clearly the parking is not fit for purpose."
• "The door from the ward was wide open to the corridor where people for outpatients etc were walking past."
• "It's impossible to actually see anyone. Waited a year for a follow up appointment after spine surgery."
• "This old building is very inefficient by modern standards, it is time for the Sussex community to have the good hospital with proper staffing levels that it deserves."
• "Ended waiting 3 AND A HALF HOURS and still didn’t get seen to."
• "The parking was so bad to the point I could not use a disabled bay as a POLICE car was parked in it."
• "The toilets absolutely stink."

Quality of Care

Pros:

• "Such an amazing hospital, I am currently under the care of the maternity department."
• "I cannot thank enough every member of staff that helped me yesterday."
• "Amazing.. My elderly Auntie had a fall & we were taken to PR .. the Care & kindness was second to non."
• "Admitted to PRH for 5 days on Pyecombe ward. I Would like to say how amazing and caring all the staff are on this ward."
• "Everyone was simply amazing. A true credit to themselves, the NHS, the team, and an inspiration."
• "They deliver babies like pros and everybody is really nice."
• "First rate care for my elderly mother who was admitted last night."

Cons:

• "It breaks my heart to hear that my dear friend had such incomprehensibly neglectful care during the birth of her son."
• "The A&E department can be a veritable reptile house, a snake pit possessed by monstrous small town mentality."
• "Encountered rude staff. Uncaring consultants."
• "Appalling experience during my wife's labour. Left completely unattended for 6hours in excruciating pain due complications from complex medical history that wasn't considered by any staff."
• "My grandma was crying out for food and water which the staff ignored they told my mum oh she doesn’t know what she wants- yes she does she’s telling you!"
• "This hospital treated my now deceased father appallingly."
• "Dirty,filthy, staff in pink theatre scrubs on mobiles in public corridor, rubbish in corridors, worn, tired and uncaring,"