Watford General Hospital Reviews Summary

Staff Performance

Pros:

• "The nurses were more than nurses, they were all over It. They knew there job they were so accommodating and kind."
• "The staff are amazing and can/will do anything to help."
• "The doctors, nurses and support staff are all excellent, provided the highest quality care throughout."
• "Every single member involved in my treatment from start to finish deserves a medal for all they are doing."
• "The staff were always good humoured, and if there was even the slightest hiccup, were there to assist speedily."
• "Every member of the medical and nursing team were professional, attentive, approachable and compassionate."
• "Our daughter was born at Watford this week... our experience was superb, all of the staff, nurses and midwives were fantastic."

Cons:

• "The thought of attending Watford General hospital fills all my family with dread."
• "One nurse was sitting at the nurses station, feet up looking at her mobile."
• "The attitude of the nurses was appalling, especially one of them which refused to let me speak nor ask a question without saying 'give me a second let me finish'."
• "I repeatedly told them I have triggers and was told 'I don't care' by 3 different mental health professionals."
• "Tina, the streaming nurse in UTC, needs to learn some politeness and manners."
• "The lady at the desk was so rude made him feel uncomfortable."
• "The Streaming nurse Cheryl and the ogre... both lacked the simplest etiquette and curtesy."

Facility Condition

Pros:

• "Medication was administered quickly and Sister Helen checked on us regularly and moved us to PAU for continued treatment."
• "Our daughter broke her wrist - all care has been speedy, polite and really high quality."
• "Booking into ED was quick and easy."
• "Huge and well deserved shout out to the fabulous staff in the Ambulatory Care Unit (ACU)."
• "Spent 2 months with my baby in the neonatal unit and the staff were fantastic."
• "The whole hospital was spotlessly clean and all the nurses and medical staff were lovely and very helpful."
• "The children's area is clean and calm and has toys and books to relax them before an appointment."

Cons:

• "Premesis is very run down and outdated. Toilets are half the time not working or blocked."
• "This hospital is terrible, awful location, awful parking (hard to use and expensive) the place is in a terrible state of repair and the hospital serves too many people."
• "Being an old hospital meant that there were no airconditioners or fans & it got REALLY warm in the ward."
• "Lifts are always out of order and most wards have such old floors that they have massive gaps in them as the tiles have shrunk so impossible to properly clean."
• "Food for the patients was very very basic, almost inedible and quite unhealthy at times."
• "Massive metal doors to open while trying to get the wheelchair and passenger through."
• "The hospital site however is on a hillside spread across various old poorly maintained buildings making accessibility for the less mobile very challenging."

Communication & Care

Pros:

• "I was Triaged Within five minutes, and then went to see a nurse practitioner about 10 minutes after that."
• "Dr Claire, Dr Mizan, Andrea, Kristian (+ couple of other nurses) and another Dr who took over from Dr Claire at A&E were superb with their profession."
• "I am overwhelmed by the compassion, kindness and expert medical care."
• "Communications between various departments and the NHS in particular needs to be better."
• "Fantastic service and brilliant staff. The NHS is brutality understaffed and underpaid yet was treated with respect."
• "Visited Watford General Hospital A&E this morning and was triaged and subsequently X-rayed and discharged very promptly, in and out in under 1:30 hours."
• "I was kept informed, treated with kindness and courtesy throughout my stay."

Cons:

• "We were there for 5 hours without being seen by any doctor."
• "As mentioned, I’m still waiting in A&E, and at this point I’m wondering if I’ll be seen today, tomorrow, or next week.."
• "Waited over two hours and still wasn't checked by a clinician despite being told I had an infection in my leg by the nurse."
• "Useless hospital - unorganized, waited 5 hours to be seen for 10 minutes to be told to come back another day of things get worse."
• "After 5 hour wait we were told we would have to wait a further 3 hours to see mental health team."
• "I was left for 17 hours waiting to see a Dr."
• "Waiting for 8 hours in A&E, not even being seen by a doctor yet, Ridiculous."