Birmingham Heartlands Hospital Reviews Summary

Staff Attitude

Pros:

• "Security were helpful when asked for directions."
• "The consultant was empathic and made himself understood."
• "The staff were all very friendly and kind, very efficient without making us feel like anything was a rush, and explained everything perfectly!"
• "Every staff member that I engaged with was calm, helpful, kind and efficient."
• "The nurses were exemplary, friendly and very hardworking."
• "The staff at NICU were amazing. The paediatric consultant was so lovely."
• "All the staff were caring, efficient and professional."

Cons:

• "The most pathetic hospital I ever attended with arrogant and rude nurses."
• "Absolutely appalled by the staff at this hospital. None of them are nice at all."
• "Would give it 0 stars if I could my sister been in hospital for 2 days staff so rude and ignorant."
• "horrible hospital. rude nurses."
• "Incredibly rude nurse staff in A&E, no compassion and don't care about the patient waiting."
• "Staff are rude obnoxious and arrogant."
• "The staff very unprofessional on triage / delivery suite."

Patient Care

Pros:

• "Our first baby was born in the Princess of Wales unit at Heartlands last Friday. I cannot speak highly enough of the doctors, nurses, support staff and midwives there."
• "I had all my scans at good hope hospital and a planned C-section at heartlands. I can honestly say it was a wonderful experience from start to finish."
• "Endoscopy department staff were kind, gentle and really put me at ease despite me feeling very anxious."
• "I was alone during my operation but I felt secure and worry-free because of the caring staff."
• "They took care of my mom, especially when she went back in just after being discharged due to her condition: they were quick to arrange her operation so she could have the best chance at not getting worse."
• "Doctors explained everything clearly so that dad, who suffers from Dementia felt included."
• "I was treated with compassion and seen within an hour!"

Cons:

• "They not paying attention in wards.. not enough halal food for muslims."
• "Nurse thought it was funny - yes hilarious that he could of ended back in seriously ill."
• "5 pregnant women waited more than 3 hours - to be seen by a doctor."
• "The doctors and surgeons however had no listening skills."
• "Gave him a prescription for penicillin, when he's allergic to it."
• "I had an asthma attack the staff told me to wear a mask even with my disability to breathe correctly."
• "Some of the nurses were abrupt when speaking to them."

Facilities and Services

Pros:

• "Cafe is good, and good value."
• "The service is incredible the AE reception is a bit tight but it’s spotless."
• "A bonus was that the hot chips in the canteen were hot, and not soggy."
• "From the station it is easy to reach by bus number 97."
• "Went to new treatment centre today very impressed."
• "We still managed to contact him via our webchats/video calls and also had the pleasure of meeting and chatting with amazing nurses and healthcare staff."
• "Excellent service yesterday & today during my overnight stay. From time of booking in to discharge this afternoon all staff/medics were lovely & kind."

Cons:

• "Car parking is an absolute joke. You got cars parked everywhere. On grass verges. Alongside of the cars which are in bays making it a struggle to drive around."
• "Car parking is horrendous, spent around an hour along with other cars touring the car park trying to find a space."
• "The main problem with heartlands is still parking, it’s virtually impossible to get in car park it’s always full."
• "Parking is terrible, just not enough spaces, ticket machines and the kiosk for parking do not take cards."
• "Parking is atrocious. People are parked on the edges of parking rows making it ridiculously tight to get round."
• "It has a massive car park which is free for 30mins, £3.10 for 2 hours and £5.10 for 4 hours."
• "On our arrival there was more than enough parking spaces without having to circle the car park."