Morrisons Reviews Summary

Customer Service

Pros:

• "The staff on the checkouts are really cool. Chatty, funny and genuine."
• "The staff were friendly and approachable, ready to assist whenever I had a question."
• "Great customer service."
• "Staff are always friendly...and always take me to the product I'm trying to find."
• "The staff is knowledgeable and friendly, always ready to assist and provide recommendations."
• "Was impressed with the customer service the chap covering for the guy on the fish counter at about 4.30pm & the girl managing the quick checkouts was able to sort the various problems out very quickly."
• "Everyone is so polite, especially Anne. I love going through her till because she always remembers my name and seems like she actually enjoys her job and is proud of it."

Cons:

• "Very unhelpful guy called Rodney in till brought a coffee my wife can’t have sugar as diabetic, basically said tough!!"
• "The Staff displayed a lack of basic manners and social distancing."
• "Woman behind the counter was hopeless just answering a simple question."
• "Asked a member of staff who did not have a clue."
• "Staff VERY RUDE, IGNORANT AND NOT RESPONSIVE TO REQUESTS."
• "The lady on the till was rude and unhelpful."
• "Very rude members of staff... No manners what so ever, not even a simple please or thank you."

Store Facilities

Pros:

• "Includes large carpark, petrol station and small businesses in car-park."
• "Nice clean loos."
• "Large car park."
• "Hand sanitizer stands placed around the shop."
• "They limit the amount of people in the store sometimes and provide hand sanitizer."
• "The store is always bright, clean, tidy and well-stocked."
• "Cleanliness was exceptional."

Cons:

• "Shopping baskets never at the entrance of the supermarket."
• "The cafe is dirty with a rude manager."
• "Especially during COVID, the sanitiser dispensers at the entrance are bit filthy and used tissues everywhere."
• "The car park also has drain covers missing, which someone could easily break their ankle in."
• "2.0m height barriers mean everyone who wants to shop and eat with a Van or bigger vehicle can't even get into the car park."
• "Cafe badly run. Cannot cope with a rush. Trays dripping wet and water on floor creating a slip hazard."
• "Supermarket was dirty and under stocked."

Product Quality

Pros:

• "The produce section stood out with its fresh and well-maintained selection."
• "The fruit and fish is of a superior quality than any other supermarket in the area."
• "Great Fishmonger! The fish are all super fresh and well presented. Wide choice too."
• "Wonderful selection of fresh produce reasonably priced."
• "Great range of fresh produce always available."
• "Best bread and fish selection in the area, certainly among supermarkets."
• "Great selection of products with a higher level of quality than most other giant chain superstores!"

Cons:

• "It's a super market. The issues I have with this particular one is about the fresh produce. I shop here weekly and compared to many supermarkets I have found my fresh vege going bad within a few days and have to throw a lot of it out."
• "Everything chilled I buy here goes off way faster than other stores."
• "Most of the items in store were with in 24 hours of expiration date."
• "No longer jam in the doughnuts, never any apple turnovers."
• "Don't ever buy ready to eat wings from the counter, unless you need charcoals for your barbeque at home."
• "Bought £10 mozzarella sticks at the end of day for £2.20 but discovered they were fried twice and completely burned inside."
• "The shelves are half empty, no point writing a list as most of it will be out of stock."

Value for Money

Pros:

• "Meal deals are cheap."
• "Probably the best value supermarket in South Reading."
• "Had my first Internet shop delivered very good service very impressed with my box of wonky veg very good value."
• "Cafe offers very good value for money."
• "Very good value for money."
• "Good value shop with some food items you cannot get elsewhere, discounts off your shop for NHS staff and teachers."
• "If you are looking for a reasonably priced supermarket this is the place for you."

Cons:

• "Prices have been raised multiple times over the last 12 months."
• "Prices have gone up a ridiculous amount, some items you can watch week on week."
• "Large store, most products were over price (in comparison to other stores)."
• "Still somethings are out of stock ... Prices are for sure higher than Aldi next door or Asda for instance."
• "The prices are too high for me to do my usual shopping."
• "Getting bit expensive these days compared to other shops means I have to shop around now."
• "Also morrisons is a good bit more expensive than than other top supermarkets."

Shopping Experience

Pros:

• "Easy to get to."
• "Great place to shop, they have everything from prep. food to clothes."
• "This shop has everything you'll need except for very specialist items or equipment."
• "Huge store offering a very wide range of products."
• "The best supermarket in town. Always well stocked, clean and the stuff is super polite."
• "A lovely shop, lots of space between aisles, satisfying placement of products and large parking area."
• "From farm-fresh fruits and vegetables to artisanal cheeses and international delicacies, the store caters to both everyday needs and culinary adventures."