Sainsbury's Reviews Summary

Customer Service

Pros:

• "The staff are very friendly and helpful."
• "Staff will help you to find an item if you ask, taking you directly to it if it is difficult to find."
• "I was served at the till on Friday lunchtime by a lovely lady called Sandra."
• "The response from the member of staff at the self checkout was first class - very understanding, helpful and not once made me feel as daft as I felt myself."
• "Visited 'click and collect' first thing Wednesday morning and was so impressed by the assistant."
• "The workers are all very nice and helpful."
• "I went to this Sainsbury's today and received fantastic help from a shop floor staff member called Lauren."

Cons:

• "Customer service severely lacking here and there seems to be a genuine move by Sainsbury's to have as little to do with their customer base."
• "Little customer service skills whilst collecting a console for £400.00, box slammed down."
• "The help line were rude and hung up on me when I was trying to explain my issues."
• "Used the self service till and needed approval for a restricted product... a staff member passed. I said I'd been waiting for approval. 'Gotta go on my break' was her response."
• "After doing a regular shop which I'd paid for and had no problems with I picked a card & gift bag &took them to kiosk to pay for 2 tills were manned when there was just me left in queue the girl on one till walked away when the person in front of me was finally served I waited & waited wondering if I had an invisibility coat on after 3 members of staff didn't see me."
• "Sainsbury's are no longer focused on customer satisfaction."
• "This relates to staff. Why only one star? Because no matter how good they are... trying to get a compliment sent to head office, or speak to the Manager is proving impossible."

Store Layout & Accessibility

Pros:

• "The store is well laid out, it has two sections of self-service tills."
• "Nice wide aisles to keep social distancing."
• "We went shopping here and it is very disabled friendly from car parking bays two actually going in two the shop nice electric doors with plenty of room for wheelchairs."
• "It has a timpsons inside which is handy. Public toilets which always seem clean."
• "Aisles are quite wide, so good access inside store."
• "Always in-house mobility scooters available and working locally big store."
• "Nice size store with carpark and fuel station adjacent."

Cons:

• "The place is cold which in a February is no joy."
• "Very few tills open, again. Used the self service check out for a large weekly shop. Process slow and laborious."
• "Although the store itself is clean and pleasant the amount of litter that has collected in the car park... is disgusting."
• "Very crowded this Monday afternoon, I thought. Could be because of half term but impossible to keep 2 m apart."
• "No hand sanitizer as you go in for personal use, or as you come out."
• "Cafe slow service slow ... food almost cold ... door banging continually into kitchen ... lady in wheel chair at next table couldn't sit close to table as table NOT wheelchair friendly!"
• "Self check outs were 50% card only. So cash customers (the majority) had to wait ages."

Product Availability & Quality

Pros:

• "Plenty of parking spaces garage on way in/out."
• "It had an in store pharmacy (Lloyds) a petrol station (cheap petrol too) an Argos in store a huge selection of products."
• "Quality of the fruit & veg. Is very good and well stocked."
• "Good range of stock and a well stocked branch of Timpsons."
• "A large Sainsbury's, that carries a full range of goods including homeware, kitchen and clothes."
• "Good selection of vegan and vegetarian ready meals here."
• "Best range of organic food (fruit, veg, Meat, biscuits and lots more) and dairy-free options."

Cons:

• "Well lately I feel Sainsbury has slipped. Food dates are the worst. Loads of veg/fruit today's date."
• "Home delivery totally useless! Items always missing, leaking or crushed under heavy items."
• "Used to shop here regularly. However, today's visit confirms why I don't any longer. Huge gaps on fresh produce, meat and many other areas."
• "Not a lot on shelfs and what you have is short dates."
• "Shelves and stock levels always half empty, Tesco seem to have less stock replacement issues these last 12 months."
• "The store itself is awful, rapidly going downhill... a lot of what we usually purchase is more often than not is usually not on the shelf."
• "But I continue with disappointment in the fact there's a pervasive absence of stock on the shelves."