Address: Euston Street, 9 Marshall Rd, The Meadows, College Town, Sandhurst GU47 0FD, United Kingdom
Phone: +44127631031
Rating: 4.3
based on 203 reviews.
Store Experience
Pros:
"Such a lovely, smooth and pleasant experience!! :)"
"I am so pleased M&S superstore is closed to me. It is always a wonderful time spent there."
"Lovely large store with masses of choice in every department."
"Beautiful store which is absolutely huge and makes the one on Oxford street look 2nd best."
"Love this store! Good stock levels and amenities to include cafe, WC's, baby changing, fitting rooms and good parking."
"This is an excellent M & S store! The place is huge and largest have ever shopped at with an equally massive car park."
"Excellent store, large variety of clothing / home furnishings, food hall is exceptional."
Cons:
"The refurb makes for a muddly shopping experience. The layout is confused and doesn’t flow."
"Most horrid store I have ever been to in Europe. Food hall is always half empty, fashion is fit for 70yo+ only."
"The organisation of the clothes in the store appeared haphazard and the size choice on numerous items was limited."
"Disappointed in the clothing range, I may be 60 but do like to wear slightly younger clothing."
"Nothing looked fresh like newer stores in the area."
"This store is appalling and no wonder the business is in decline."
"Still confusing layout, not enough large style signs or colour coding areas, which is a big mistake in this very large store."
Staff and Service
Pros:
"All the staff are really helpful and courteous."
"Thankyou to all the lovely staff at the store today. As always each and everyone of you full of Xmas cheer."
"Jacqui was extremely helpful when looking at Maternity wear for my fiancé and it was truly appreciated!"
"Really good visit to M&S today shopping for a wedding suit for my dad. Vicky on the suit section was incredibly helpful."
"Was greeted by Colin in Suits dept. He was fantastic at helping me find a dinner suit."
"We were served by an incredibly pleasant and thoughtful man called Tommy."
"The customer service was excellent."
Cons:
"When I went to pay, the young lad at the till left my purchase in a pile on the counter."
"Every table was filthy and the young staff spent more time behind the serving hatch than actually working."
"Staff is unknowledgeable, poorly trained and often rude."
"The let down is the staff. They are very stern and unapproachable."
"Helpful staff but projects lack of store knowledge."
"The poor manager was trying to keep control but by the looks of things the disrespectful staff didn't care."
"BAD CUSTOMER SERVICE. I was at the tills and asked a customer service lady... Then she shouted 'You shouldn't be buying it if it's open' in front of everyone."
Product Availability and Pricing
Pros:
"Good prices, but low stock and clothes sizes not in order on many clothes lines."
"Marks and Spencer's can be a little bit expensive but you get good quality there."
"Great deals still to be had. New mattress at a great price. Service and knowledge of staff member was fantastic."
"A large variety of pretty and colourful designs in new stock of clothing, very versatile."
"A good selection of food. clothing & shoes."
"The food department is excellent and in particularly the most recent meal deal which is dine in for two has a great range."
"Very friendly staff some well discounted summer items that are better quality than the Tesco equivalent but around the same price."
Cons:
"Often these days M & S don't always have all sizes available when you see something you like."
"Items are not clearly priced and are mixed with offers, so when you arrive at the tills your bill is more than expected."
"It blows my mind that M&S are displaying so many faulty goods, expecting full price is on another level."
"5 items shown as in stock at this store on their website, I turn up and they have none!"
"Went to store on Thursday and last Gilet in my size and colour I wanted was stained and mucky."
"No less than 10 visits to find shoes that are not damaged or faulty."
"It's the biggest M+S I've ever been to and they don't have swimsuits in because 'they are out of season'."
Cafe Experience
Pros:
"My tea was served in a pot not in a packet. Just the way it should be."
"Lovely place to eat at the cafe. Good food and menu has a variety of things."
"Counter staff very friendly and the café food was excellent."
"The 'go-to' destination for the best choice in the season's fashion, homewares and a particularly great Food Hall."
"Shopping at M&S is a British tradition."
"Stock has been better spaced to allow safe passage through the store."
"Very festive. Beautiful layout and probably the best M&S I have ever been into. Also a fantastic cafe in-store."