Marks and Spencer Reviews Summary

Category: Supermarket

Address: Euston Street, 9 Marshall Rd, The Meadows, College Town, Sandhurst GU47 0FD, United Kingdom

Phone: +44127631031

Rating: 4.3
based on 203 reviews.

Store Experience

Pros:

  • "Such a lovely, smooth and pleasant experience!! :)"
  • "I am so pleased M&S superstore is closed to me. It is always a wonderful time spent there."
  • "Lovely large store with masses of choice in every department."
  • "Beautiful store which is absolutely huge and makes the one on Oxford street look 2nd best."
  • "Love this store! Good stock levels and amenities to include cafe, WC's, baby changing, fitting rooms and good parking."
  • "This is an excellent M & S store! The place is huge and largest have ever shopped at with an equally massive car park."
  • "Excellent store, large variety of clothing / home furnishings, food hall is exceptional."

Cons:

  • "The refurb makes for a muddly shopping experience. The layout is confused and doesn’t flow."
  • "Most horrid store I have ever been to in Europe. Food hall is always half empty, fashion is fit for 70yo+ only."
  • "The organisation of the clothes in the store appeared haphazard and the size choice on numerous items was limited."
  • "Disappointed in the clothing range, I may be 60 but do like to wear slightly younger clothing."
  • "Nothing looked fresh like newer stores in the area."
  • "This store is appalling and no wonder the business is in decline."
  • "Still confusing layout, not enough large style signs or colour coding areas, which is a big mistake in this very large store."

Staff and Service

Pros:

  • "All the staff are really helpful and courteous."
  • "Thankyou to all the lovely staff at the store today. As always each and everyone of you full of Xmas cheer."
  • "Jacqui was extremely helpful when looking at Maternity wear for my fiancé and it was truly appreciated!"
  • "Really good visit to M&S today shopping for a wedding suit for my dad. Vicky on the suit section was incredibly helpful."
  • "Was greeted by Colin in Suits dept. He was fantastic at helping me find a dinner suit."
  • "We were served by an incredibly pleasant and thoughtful man called Tommy."
  • "The customer service was excellent."

Cons:

  • "When I went to pay, the young lad at the till left my purchase in a pile on the counter."
  • "Every table was filthy and the young staff spent more time behind the serving hatch than actually working."
  • "Staff is unknowledgeable, poorly trained and often rude."
  • "The let down is the staff. They are very stern and unapproachable."
  • "Helpful staff but projects lack of store knowledge."
  • "The poor manager was trying to keep control but by the looks of things the disrespectful staff didn't care."
  • "BAD CUSTOMER SERVICE. I was at the tills and asked a customer service lady... Then she shouted 'You shouldn't be buying it if it's open' in front of everyone."

Product Availability and Pricing

Pros:

  • "Good prices, but low stock and clothes sizes not in order on many clothes lines."
  • "Marks and Spencer's can be a little bit expensive but you get good quality there."
  • "Great deals still to be had. New mattress at a great price. Service and knowledge of staff member was fantastic."
  • "A large variety of pretty and colourful designs in new stock of clothing, very versatile."
  • "A good selection of food. clothing & shoes."
  • "The food department is excellent and in particularly the most recent meal deal which is dine in for two has a great range."
  • "Very friendly staff some well discounted summer items that are better quality than the Tesco equivalent but around the same price."

Cons:

  • "Often these days M & S don't always have all sizes available when you see something you like."
  • "Items are not clearly priced and are mixed with offers, so when you arrive at the tills your bill is more than expected."
  • "It blows my mind that M&S are displaying so many faulty goods, expecting full price is on another level."
  • "5 items shown as in stock at this store on their website, I turn up and they have none!"
  • "Went to store on Thursday and last Gilet in my size and colour I wanted was stained and mucky."
  • "No less than 10 visits to find shoes that are not damaged or faulty."
  • "It's the biggest M+S I've ever been to and they don't have swimsuits in because 'they are out of season'."

Cafe Experience

Pros:

  • "My tea was served in a pot not in a packet. Just the way it should be."
  • "Lovely place to eat at the cafe. Good food and menu has a variety of things."
  • "Counter staff very friendly and the café food was excellent."
  • "The 'go-to' destination for the best choice in the season's fashion, homewares and a particularly great Food Hall."
  • "Shopping at M&S is a British tradition."
  • "Stock has been better spaced to allow safe passage through the store."
  • "Very festive. Beautiful layout and probably the best M&S I have ever been into. Also a fantastic cafe in-store."

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